(Fine Dining) Restaurant Learning and Development

6 months ago

Doha, Qatar Rise Group Full time

**Job Description: Restaurant Learning and Development Officer**

**Position Overview**:We are seeking a skilled and motivated Restaurant L&D Officer to join our dynamic team. The Restaurant L&D Officer will play a pivotal role in ensuring the success of our restaurant by designing, implementing, and overseeing comprehensive training programs for our staff. This role requires a passion for fostering growth, enhancing performance, and maintaining exceptional customer service standards.

**Responsibilities**:

- Develop and execute training programs tailored to various roles within the restaurant, including servers, kitchen staff, hosts, and managerial positions.
- Collaborate with department heads to identify training needs, performance gaps, and opportunities for skill enhancement.
- Create training materials, manuals, and resources that align with the restaurant's policies, procedures, and values.
- Conduct orientation sessions for new hires, introducing them to the restaurant's culture, expectations, and service standards.
- Lead hands-on training sessions to demonstrate proper techniques in customer service, food preparation, safety protocols, and POS systems.
- Monitor the progress of trainees, provide constructive feedback, and adjust training strategies as needed to ensure optimal learning outcomes.
- Stay updated with industry trends, best practices, and emerging technologies to continuously improve training methods and materials.
- Implement cross-training initiatives to broaden staff members' skill sets and enhance overall team flexibility.
- Collaborate with management to design career development paths for employees, providing clear goals and opportunities for advancement.
- Assess training program effectiveness through regular evaluations, feedback from staff, and performance metrics, and make recommendations for improvements.
- Oversee the training budget, manage training-related expenses, and ensure cost-effective utilization of resources.
- Maintain accurate training records and documentation, including tracking attendance, certifications, and progress reports.
- Foster a positive learning environment that promotes teamwork, open communication, and a commitment to excellence.

**Qualifications**:

- Bachelor's degree in Hospitality Management, Business Administration, or a related field (preferred).
- Proven experience in restaurant operations and training, with a minimum of 2 years in a similar role.
- Strong understanding of food safety, customer service principles, and industry best practices.
- Excellent interpersonal skills with the ability to connect with individuals at all levels.
- Outstanding communication skills, both written and verbal.
- Ability to adapt training methods to accommodate diverse learning styles.
- Proficiency in using technology for training purposes, including digital platforms, e-learning tools, and multimedia resources.
- Organizational and time management skills, with the ability to prioritize tasks effectively.
- Leadership qualities and the capability to inspire and motivate team members.
- Detail-oriented mindset to ensure accuracy in training materials and documentation.
- Flexibility to work evenings, weekends, and holidays as needed.

Join our team and play a pivotal role in shaping the success of our restaurant through impactful training programs that elevate our service standards and staff performance. If you have a passion for hospitality, a knack for training, and a drive for excellence, we encourage you to apply.

Application Question(s):

- Have you been interviewed at Rise Group Head Office before? Yes or No? PREVIOUSLY INTERVIEWED APPLICANTS NEED NOT APPLY AGAIN.
- In which country are you currently located?
- If selected, how soon can you join our company after signing an offer letter? Give minimum number of days.
- Which country are you from? (Nationality)
- What is your age right now?
- Do you have a valid Qatar ID or only a work visa with NOC?
- Have you read and confirm the job description and salary details for this role?
- Did you work in a fine dining set up before? Yes or No? If Yes, in which country and what is the name of the restaurant / hotel, and what was your position?
- How much is your expected salary (full package / all in) for this role? QAR ________

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