Reservations Services Agent

Mandarin Oriental, Doha is looking for a Reservations Services Agent to join our Reservations Services team.

Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.

Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world’s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.

Mandarin Oriental, Doha is an intimate and stylish urban retreat, blending Qatari-influenced heritage with modern design. Located in the heart of Msheireb Downtown Doha, within walking distance to Souq Waqif, Museum of Islamic Art and a short distance to the business district, West Bay.

**About the job**

Responsible for interacting with guests daily, assisting them with their room, spa and restaurant bookings. The Reservations Agent must be able to multitask effectively, while maintaining a high level of professionalism.

**As Reservations Services Agent, you will be responsible for the following duties**:

- All interactions are to be warm and sincere, taking ownership of the requests received, by personally addressing the matter.
- Send proposals, pro-forma invoices, and confirmations letters to guests or third parties, e.g. Travel Agencies.
- Attend to all inquiries, complaints and requests received. Ensure all interactions are handled in the time frame set by the company.
- Follow sales techniques to maximize revenue. Process and confirm guest reservations made by clients for Rooms, F&B and Spa. Input all reservations into the respective systems, recording all relevant information.
- For room requests, verify availability of room type and rate. Explain guarantee, specific rate, and cancellation policies. Ensure special requests and guest preferences are documented within the reservation.

**As Reservations Services Agent, we expect from you**:

- Ensure an excellent working relationship with all colleagues within the hotel.
- Leads by example in fostering positive colleague relations and demonstrating values.
- Effectively communicates with other departments.
- Utilizes all available on the job training tools for colleagues.
- Engaging, enthusiastic, passionate, organised
- Minimum of 1 year of experience working in Reservations Supervisor at 5-star hotel environment
- Previous experience working in the Middle East Region is an advantage
- Handle guest complaints accordingly and escalate disputes raised to relevant managers.

**Our commitment to you**
- Learning & Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.
- MOstay. When you work as hard as our colleagues do, it’s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.
- Heath & Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.
- Retirement Plans. When you show commitment to us, we reciprocate. We offer different retirement plans depending on the length of your service and your role.
- A competitive salary and benefits packages
- Transportation and Housing provided
- Relocation and Vacation Tickets

**We’re Fans. Are you?