E-commerce Customer Service

2 weeks ago

Doha, Qatar Holding Group Full time

Roles & Responsibilities
**The main responsibilities will include but not limited to**:

- Researching product details or company policies to answer questions Processing orders, including collecting shipping information and processing payments
- Providing information about products and services including pricing, availability, delivery options, and order status
- Responding to questions about products, shipping, returns, exchanges, and other topics
- Providing customer service and troubleshooting issues with various ecommerce platforms such as Shopify or Magento
- Answering questions about products, shipping rates, billing issues, return policies, etc.
- Creating and maintaining records of customer interactions with the company or its affiliates
- Handling returns, exchanges, and other customer service issues related to online purchases
- Provide an excellent customer service experience to all customers, handling inquiries and complaints in a professional and efficient manner
- Process customer orders and returns, ensuring accuracy and timeliness
- Update customer accounts as needed, maintaining accurate records
- Assist with website maintenance, including product descriptions, pricing, and images
- Monitor website traffic and analytics, reporting any issues or concerns to management
- Stay up-to-date on company policies and procedures, as well as industry news and trends
- Proactively resolve customer issues, taking ownership of the customer experience
- Train new customer service representatives as needed
- Participate in team meetings and contribute to continuous improvement initiatives
- Adhere to all company policies and procedures
- Other duties as assigned

Key Skills and Competencies
- Proven customer service experience, preferably in an E-commerce environment
- Exceptional written and verbal communication skills
- Strong time-management skills and multitasking ability
- Proficient in Microsoft Office, with aptitude to learn new software and systems
- Solid interpersonal skills
- Previous success in managing customer service teams
- Experience developing internal processes and filing systems
- Comfortable handling confidential information
- Ability to adapt to changing situations in a calm and professional manner
- Familiarity with ecommerce platforms such as Shopify, Magento, or WooCommerce
- Fluency in English language is a must
- Arabic Speaker
- preferred

Ability to commute/relocate:

- Doha: Reliably commute or planning to relocate before starting work (required)

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