Duty Manager

1 week ago

Doha, Qatar WHR Solution Full time

**About Company**:Welcome to the gentle shores of the Arabian Gulf, where we invite you to embrace lifestyle change and discover a meaningful connection with yourselves, your friends, families, and the surrounding nature, which is core to the transformative experience we hope you will enjoy while staying here with us.
With over 280,000 square metres dedicated to celebrating our potential for physical, mental, and emotional health, Zulal Wellness Resort is a pioneering wellness destination in the Middle East and the first to fully embrace the philosophy of Traditional Arabic & Islamic Medicine (TAIM).

**Job Descriptions**:
As a Duty Manager, you will be administering front office functions and supervising employees on a daily basis. Position directs and works with managers and employees to carry out procedures ensuring an efficient check in and check out process. Ensures guest and employee satisfaction and maximizes the financial performance of the department.

Responsibilities and essential job functions include but are not limited to the following:
Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.
Handles complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.
Supervises staffing levels to ensure that guest service, operational needs and financial objectives are met.
Ensures that regular on-going communication is happening with employees to create awareness of business objectives and communicate expectations, recognizes performance, and produces desired results.
Supporting Management of Front Office Team
Serving as a role model to demonstrate appropriate behaviors.
Supervises and manages employees. Manages all day-to-day operations. Understands employee positions well enough to perform duties in employees' absence.

**Requirements**:
1 - 2 years experience in similar positions is preferred

**Skills Required**:
Supervisory Skill

On Job Training Skill

Opera Knowledge

**Compensation & Benefits**:

- Compensation & Benefits to be discussed during interview

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