Female Only) Coach and Member Engagement Coordinator

**Scope of Role**:
As a Coach at BFT, you will be responsible for delivering pre-designed group training sessions based on sports science. You will motivate clients, ensure their safety, and provide a positive, inclusive training experience. You will lead, execute, and create high-level member experience and relationships for any new studios until they are fully operational while increasing the number of members. You will maintain a strong understanding of the different BFT sessions, teach proper techniques, and handle member concerns to ensure a safe and effective fitness experience. Additionally, you will be responsible for identifying potential members and facilitating the sale of studio memberships to support business expansion.

**Roles and Responsibilities**:
**1. Coaching and Program Delivery**:
Deliver high-quality training sessions that align with BFT’s fitness programs and standards.

Customize workouts to meet the needs of individual members based on their fitness levels and goals.

Ensure that all training sessions are safe, engaging, and effective, with a focus on injury prevention and proper technique.

Continuously assess the effectiveness of fitness programs and adjust where necessary to maintain member interest and success.

**2. Member Engagement and Retention**:
Build strong relationships with members, offering personalised fitness guidance and ongoing support.

Actively engage with members during and outside of training sessions to create a welcoming and supportive environment.

Develop and implement strategies to improve member retention, such as tracking member progress, offering personalised feedback, and conducting regular check-ins.

Gather feedback from members on their experience and use this data to inform improvements to fitness programs and member services.

**3. Community Building and Events**:
Plan and execute community events, fitness challenges, and member activities to foster a sense of community and keep members engaged.

Coordinate with the marketing team to promote member engagement initiatives and special events.

Serve as the face of BFT during community outreach efforts, building relationships with local businesses, schools, and other organisations to promote the studio.

**4. Member Onboarding and Experience**:
Lead the member onboarding process, ensuring new members feel welcomed and are provided with the tools and information they need to succeed.

Conduct fitness assessments and consultations to help members set realistic goals and track their progress.

Assist in creating personalised fitness plans based on individual member needs and ensure proper follow-up and guidance.

**5. Sales and Membership Growth**:
Support the Head Coach and the Studio Manager in driving membership sales and meeting growth targets.

Promote membership packages and other studio offerings to new and existing members.

Provide tours of the studio to prospective members and explain the benefits of the BFT training model.

**6. Health and Safety Compliance**:
Ensure all coaching practices comply with health and safety regulations and BFT standards.

Conduct regular equipment checks and ensure the studio is always clean and well-maintained.

Address any safety concerns immediately and ensure a safe workout environment for all members.

**7. Team Collaboration and Development**:
Work closely with the coaching team to deliver a consistent and high-quality member experience.

Share feedback with the coaching staff and participate in team meetings to discuss improvements to member engagement and program delivery.

Assist with the onboarding and training of new coaches to ensure they meet BFT standards.

**8. Reporting and Analytics**:
Track member attendance and engagement statistics, providing regular reports to the Studio Manager.

Analyze member retention data and propose strategies to increase retention and engagement.

Monitor the effectiveness of member engagement initiatives and adjust approaches based on data and feedback.

**9. Marketing and Social Media**

Oversee local marketing efforts, including social media management and promotional campaigns.

Collaborate with the marketing team to develop content and strategies that increase brand awareness.

Track the effectiveness of marketing initiatives and adjust strategies accordingly.

**Objectives & Deliverables**: (Will be adjusted every Quarter)
- **Membership Sales**: Achieve a target of the new members during the pre-opening days.
- **Increase Class Attendance**: Promote and enhance class participation through positive client engagement and effective promotion of training programs.
- **Deliver Training Sessions**:Conduct group fitness classes with up to 36 clients per session, ensuring high safety and quality standards during training.
- **Motivate Clients**: Drive client engagement and enthusiasm during each session, ensuring their commitment to the training programs.
- **Promote Studio Memberships**:Engage with prospective clients