Customer Service Agent

1 day ago

Doha, Qatar People Dynamics Full time

Identify and assess customers needs to achieve satisfaction
- Build sustainable relationships and trust with customer accounts through open and interactive communication
- Provide accurate, valid and complete information by using the right methods/tools
- Meet personal/customer service team sales targets and call handling quotas
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
- Keep records of customer interactions, process customer accounts and file documents
- Follow communication procedures, guidelines and policies
- Take the extra mile to engage customers

**Requirements and skills**
- Proven customer support experience or experience as a Client Service Representative
- Must have at least 2 years' experience as a Customer Service Agent or Call Center Agent

**Job Types**: Full-time, Contract
Contract length: 12 months

**Salary**: QAR5,000.00 per month

Application Question(s):

- Do you have a valid QID with NOC?
- Are you willing to accept QAR5,000 all-in package if selected?
- Are you available to join immediately?

**Education**:

- Bachelor's (preferred)

**Experience**:

- Customer Service: 2 years (required)
- Call Center: 1 year (required)

**Language**:

- Excellent English (required)

License/Certification:

- Qatar ID (required)

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