Operations Executive/ Client Management

6 days ago

Doha, Qatar Wings Micro Systems Full time

Position Overview:
We are seeking a dynamic and organized individual to join our team as an Operations Executive. This role is crucial in ensuring the seamless coordination of various operational tasks, client management, and administrative responsibilities. The Operations Executive will play a pivotal role in maintaining efficient workflows, fostering client relationships, and supporting the overall success of our operations.

Key Responsibilities:
Client Management:
Serve as the primary point of contact for clients, addressing inquiries, concerns, and requests promptly and professionally.

Build and nurture strong, long-lasting client relationships through regular communication and exceptional service delivery.

Understand client needs and preferences to provide tailored solutions and exceed expectations.

Coordination and Collaboration:
Coordinate with internal teams to ensure timely and accurate delivery of services to clients.

Facilitate communication between different departments to streamline processes and resolve issues efficiently.

Collaborate with colleagues to develop and implement strategies for enhancing operational effectiveness and client satisfaction.

Administration:
Manage administrative tasks such as scheduling meetings, preparing reports, and maintaining records.

Organize and maintain documentation related to client accounts, contracts, and operational procedures.

Assist in the development and implementation of administrative policies and procedures to optimize efficiency and compliance.

Problem Solving and Decision Making:
Identify challenges or obstacles in operations and proactively implement solutions to address them.

Make informed decisions in alignment with organizational goals and priorities.

Exercise sound judgment and critical thinking to resolve issues and optimize processes.

Continuous Improvement:
Monitor key performance indicators (KPIs) to evaluate operational performance and identify areas for improvement.

Propose and implement enhancements to workflows, systems, and processes to increase efficiency and productivity.

Stay updated on industry trends and best practices to drive innovation and maintain a competitive edge.

Qualifications:
Bachelor's degree in Business Administration, Management, or related field.

Proven experience in operations management, client services, or a similar role.

Excellent communication, interpersonal, and customer service skills.

Strong organizational abilities with attention to detail and multitasking capabilities.

Proficiency in Microsoft Office Suite and experience with CRM software preferred.

Demonstrated problem-solving skills and the ability to make sound decisions under pressure.

Proactive mindset with a commitment to continuous improvement and learning.

**Salary**: QAR4,000.00 per month

**Education**:
Bachelor's (preferred)

**Language**:
English and Hindi (preferred)

**Job Types**: Full-time, Permanent

**Salary**: QAR4,000.00 per month

Ability to Commute:

- Doha (required)

Ability to Relocate:

- Doha: Relocate before starting work (required)

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