Night Manager

1 week ago

Doha, Qatar Minor International Full time

**Company Description**

NH Collection brand showcases captivating hotels housed in authentic and unique landmark buildings in key cities of Europe and Latin America. Always determined to go one step beyond the guests’ expectations, hotels are carefully conceived with an eclectic-elegant atmosphere for those who want to make the most of their trip.

As an Night Manager, you will show your leadership to assist the Front Office Manager in driving overnight front office operations, and ensure an exceptional guest journey by performing the following tasks to the highest standards:

- To be a main point of guest contact during the night hours of operation.
- Monitor late night arrivals, ensuring all requests are carried out smoothly. Ensure all reservations are honored, or dealt with as quickly and smoothly as possible.
- Ensure all issues pertaining to guest satisfaction are met and that follow up is completed on a timely basis.
- Complete the night audit in line with the standards and procedures of the hotel.
- Distribute all required reports to the departments concerned.
- Oversee all the postings from the day shift and correct it where needed.
- Check all the guest balances and confirm that authorized limits cover estimated guest expenses.
- Oversee the method of payment in every guest account and correct it where applicable.
- Check the routing instruction for all guest account and modify where applicable.
- Ensure all the back-up documents for next day departure are ready for review.
- Reconcile outlet banking and summary sheets in each area.
- Submit housekeeping and cleaning requests as required.

**Qualifications**
- Previous night supervisory/management experience in Front Office within the hotel/resort.
- Night audit experience.
- Competent level of IT proficiency.
- Excellent leadership and management skills.
- Committed to delivering a high level of customer service.
- Positive attitude and good communication skills.

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