Front Desk Agent

2 weeks ago

Doha, Qatar Inspire Management Training Center Full time

We are seeking a **highly motivated and customer-focused Front Desk Agent**

**Key Responsibilities**:

- Welcome and greet all guests with a friendly, professional demeanor, ensuring seamless check-in and check-out procedures.
- Handle room reservations, cancellations, and modifications accurately using the hotel’s property management system.
- Respond promptly and courteously to guest inquiries, concerns, and service requests to ensure complete guest satisfaction.
- Coordinate with housekeeping and maintenance teams to guarantee room readiness and address guest needs.
- Manage guest billing and payment transactions efficiently, including cash handling, credit card processing, and end-of-shift reconciliation.
- Maintain detailed records of guest interactions, special requests, and complaints in accordance with hotel policies.
- Ensure the front desk and lobby areas are clean, organized, and welcoming at all times.
- Promote hotel services, amenities, and local attractions to enhance the guest experience.
- Follow all safety, security, and emergency procedures as required.
- Handle guest information confidentially and professionally.

**Qualifications, Experience & Skills**:

- High school diploma or equivalent required; diploma or certification in hospitality or hotel management is a plus.
- **2-3 years of front desk experience in luxury hotels** is required.
- Strong working knowledge of hotel reservation systems (e.g., Opera, Fidelio, Cloudbeds, etc.).
- Excellent communication and interpersonal skills with a guest-centric approach.
- Professional appearance and conduct with strong organizational and multitasking abilities.
- Ability to work flexible hours, including weekends, holidays, and night shifts.
- Proficiency in Microsoft Office and basic administrative tools.
- **Locally available in Qatar with a valid visa and QID.**

**Benefits**:

- Competitive salary package.
- Company-provided accommodation, meals, and transportation (if applicable).
- Opportunities for professional growth in a luxury hospitality environment.

**Job Types**: Full-time, Permanent

Pay: Up to QAR2,750.00 per month

**Education**:

- Diploma (preferred)

**Experience**:

- Front Desk Agent: 2 years (required)

**Language**:

- English (required)

**Location**:

- Doha (required)

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