Barber

To provide barber treatments and recommend experiences as well as retail products at the highest level of personalization while maintaining a gracious, enthusiastic, helpful and professional attitude with all Guests and Associates. To possess complete knowledge and understanding of all services and products offered, upholding to the Asaya wellness and vision of the _**Pankhurst London Barber shop**_. **Essential Duties and Responsibilities** **General Duties** - Deliver high class grooming services with scissor haircuts, wet shaves, beard trims and facial treatments - Master both traditional barbering and modern styling techniques to ensure Pankhurst’s signature experience - Provide expert advice on Pankhurst and other featured products within the salon and tailor recommendations based on individual client needs - Be knowledgeable about and promote all services and products, and be able to compare and contrast the different treatments available - Lead by example in delivering personalized customer service to ensure all guests receive an exceptional luxury experience from the moment they enter to the completion of services - Greet and anticipate guest needs within the Barber Shop, exceeding their expectations at every opportunity with the highest level of personalization - Closely keep track of the schedule of appointments and strictly adhere to punctuality - Be positive within the Barber Shop and a role model to the rest of the team, promoting effective communication that guests see the close team spirit and nurturing the environment - Respond to guests requests immediately, accurately and appropriately - Build and maintain strong client relationships through warm and personalized consultations that create repeat business and loyalty - Be familiar with treatments and products that are not suitable for use during certain conditions (e.g. skin sensitivities) - Ensure the smooth running of the Barber Shop with clear communication with both associates and guests regarding appointments and retail products, providing a seamless service throughout the entire Barber Shop - Upsell grooming services and recommend retail products to enhance the guest experience with a deep understanding of the available product line - Educate clients and staff on product usage and aftercare routines to boost sales revenue for both services and retail - Train, mentor and oversee a team of hired barbers to ensure they uphold Pankhurst London’s grooming standards and service ethos in context of Asaya Wellness Center for Rosewood Doha - Facilitate regular skill development sessions actively implementing Pankhurst’s techniques and product usage - Manage performance, maintain motivation and ensure continuous improvement among the team - Oversee the day to day operations of the Barber Shop ensuring cleanliness, order and strict adherence to hygiene protocols as well as overall appearance - Support associates in ensuring that all grooming stations are fully stocked with all itemsn necessary to provide all services - Maintain a clean, safe, stocked and well organized barber station - Be consistent with the presentation of the grooming stations ensuring they are ready to use at all times and relevant items are sterilized in the correct manner before each use - Properly care for equipment and products used throughout the Barber Shop - Assist in all areas of the Barber Shop operation as directed by management - Manage inventory of products and grooming tools liaising with suppliers for timely stock replenishment - Handle guest complaints with professionalism and courtesy - Keep the Wellness Manager and/or Director of Wellness updated with information, complaints and queries that have arisen - Collaborate with the Asaya management team on marketing strategies and client retention programs - Monitor and report on service revenue and retail sales targets to ensure financial objectives are met - Be mindful of the barber’s rota to ensure business needs are reached and cooperate when needed - Ability to work without direct supervision - Be aware of and comply with Health and Safety regulations within the Barber Shop for both facilities and products, upholding these standards for both Guests and Associates - Ensure all barbers’ paperwork like guest health checks are completed & updated and products sales and commissions are recorded accurately and in a timely manner - Be discreet and adhere to guest confidentiality - Be alert to potential opportunities for improving service through guest feedback and implement improvements to enhance the overall Barber guest journey **Standard Responsibilities** - Comply and adhere to the Rosewood company policies. - Take on other tasks in addition of the ones stated, in a reasonable framework. - Be a "brand ambassador" at all times and ensure brand integrity and clarity are always maintained. - Model the Company’s culture, vision, mission, and core values at all times. - Be mindful of and active in a Spa