Senior Specialist

2 weeks ago

Doha, Qatar PROZ TECHNOLOGIES Full time

**Job Summary**

**Responsibilities**
- Advanced Technical Support & Incident Leadership:

- Provide Level 3 support for complex issues in card and payment systems (e.g., transaction failures, system outages, integration errors).
- Lead root cause analysis (RCA) for critical incidents, implement permanent fixes, and refine preventive measures.
- Mentor junior support staff and oversee incident resolution to meet SLAs and minimize business impact.
- System Optimization & Governance:

- Monitor and optimize performance of card management systems (e.g., TSYS, VisionPLUS), payment gateways, and digital wallets using tools like Splunk, Dynatrace, or New Relic.
- Design and implement automation for repetitive tasks (e.g., reconciliation, alerting) to enhance operational efficiency.
- Compliance & Risk Management:

- Ensure systems comply with PCI-DSS, GDPR, PSD2, and other regulatory/industry standards.
- Lead audits, vulnerability assessments, and remediation activities for card and payment platforms.
- Implement security controls (e.g., tokenization, encryption) to mitigate fraud and data breach risks.
- Strategic Collaboration & Stakeholder Management:

- Partner with business units (e.g., card operations, risk management), vendors, and development teams to drive system enhancements and process improvements.
- Translate business requirements into technical solutions, ensuring alignment with enterprise architecture and security policies.
- Document technical workflows, governance protocols, and disaster recovery plans for critical systems.
- Innovation & Continuous Improvement:

- Stay ahead of industry trends (e.g., contactless payments, Open Banking APIs, blockchain) and propose technology upgrades.
- Drive adoption of DevOps practices, cloud migration (AWS/Azure), and CI/CD pipelines for payment systems

**Qualifications**
- Education:

- Bachelor’s degree in computer science, Information Technology, or a related field. Master’s degree or certifications (e.g., ITIL, CISSP) are a plus.
- Experience:

- Expertise in card management platforms (e.g., Fiserv, FIS, TSYS), payment gateways (e.g., Stripe, Adyen), and fraud detection tools.
- In-depth knowledge of payment protocols (e.g., ISO 8583, EMV, NFC) and security standards (e.g., 3D Secure).
- Proficiency in scripting (Python, PowerShell), SQL, and API integrations (REST/SOAP).
- Technical Skills:

- Advanced troubleshooting in Linux/Windows environments and databases (Oracle, SQL Server).
- Experience with monitoring tools (Splunk, Grafana) and ITSM platforms (ServiceNow, Jira).
- Familiarity with cloud infrastructure (AWS, Azure) and containerization (Docker, Kubernetes).
- Soft Skills:

- Strong leadership, problem-solving, and decision-making abilities.
- Excellent communication skills to engage technical teams, executives, and auditors.
- Ability to manage high-pressure scenarios and prioritize critical tasks.

Pay: QAR10,000.00 - QAR15,000.00 per month

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