Customer Service Representative

5 days ago


Doha, Qatar Global Studies Institute Full time

**CUSTOMER SERVICE REPRESENTATIVE - FULL TIME**

**Location**: Aspire Zone, Doha, Qatar
**Work Hours**: 9:00 AM - 5:00 PM

**About the Role**:
We are seeking a proactive and dedicated Customer Service Representative to join our team at our educational institute. The main responsibilities include making and answering calls, providing timely assistance, and ensuring a positive experience for students, parents, and all callers.

**Key Responsibilities**:

- Make outbound calls and respond promptly to incoming calls
- Address queries regarding admissions, programs, and general information
- Maintain accurate records of calls and interactions
- Provide information and support with a positive, professional attitude
- Coordinate with different departments to resolve inquiries efficiently

**Qualifications**:

- Minimum of a Bachelor’s degree in any discipline
- Must hold a valid Qatari ID
- Must be fluent in English (Arabic is an added advantage)
- Previous customer service or call center experience is preferred

**Essential Skills**:

- Excellent communication and interpersonal skills
- Strong problem-solving abilities and attention to detail
- Ability to work calmly under pressure and handle challenging situations with patience
- Professional telephone etiquette and active listening skills
- Good organizational and time management skills
- Computer literacy and ability to work with MS Office

**How to Apply**:
**Job Types**: Full-time, Permanent, Contract
Contract length: 24 months

Pay: Up to QAR2,500.00 per month

Application Question(s):

- Are you holding a valid Qatari ID?
- How soon can you join?

**Education**:

- Bachelor's (preferred)

**Experience**:

- Customer Service : 1 year (preferred)

**Language**:

- Fluent English? (preferred)



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