Cluster Lead

1 week ago

Doha, Qatar Nair System Full time

Nair Systems is currently looking for Cluster Lead for our Qatar operations with the following terms & conditions.
Minimum Qualifications:
Bachelor degree in Computer Science, Management Information Systems or equivalent.
Relevant IT certifications will be an advantage

Minimum Experience:
Minimum 10 years of experience in leading IT Service Delivery team
Experience in managing high volume of customer service
Experience in leading large teams distributed across multiple sites
Overarching broad based IT Knowledge across the whole domain
Proficient in quality, processes and best practices
Experience of working in a customer service environment
Experience in managing escalation and taking accountability for group of sites
Analytical and problem-solving skills
Experience of working in the region and knowledge of local culture will be an added benefit
High attention to detail and accuracy
Flexibility and a related ability to work autonomously
A positive attitude, patience and persistence, especially when dealing with various internal and external stakeholders

Key responsibilities

Provides leadership and responsibility for ICT Services of assigned venues.
Provides central support to the Venue IT escalations
Single point of contact (SPOC) for the support staff
Develop relationships with clients and key business stakeholders,
Effectively communicate with clients
Escalate issues for timely resolution
Manage client requests to resolution

Terms and conditions
Joining time frame: 2 weeks (maximum 1 month)

Ability to commute/relocate:

- Doha: Reliably commute or planning to relocate before starting work (required)

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