Call Center Agent

2 weeks ago

Doha, Qatar Danat Qatar LLC Full time

Shall be responsible for answering the queries of the customers in case of maintenance calls.
- With minimum of 3 years of work experience as an Administrative Assistant and Maintenance Coordinator is an advantage.
- Provide information, handle complaints, satisfy customer and maintain good image for the company.
- Answer inbound calls as well as assist customers who have maintenance issues with clerical duties which include faxing, filling up paperwork.
- Coordinate customers' service requirements or maintenance related tasks to Maintenance Technicians and follows up on implementation.
- Identify and escalate priority issues.
- Follow-up pending maintenance request and monitor its completion.
- Coordinates with other supervisors, managers, and employees at all levels to ensure commonality of purpose and direction.
- Refer complaints of service failure or repeated maintenance pending request to Call Centre Supervisor/Maintenance Manager.
- Communicate solutions, successes, and opportunities to the Call Center team.
- Assist in preparing presentations and administrative reports as needed.
- Generate information for analysis reports and other related reports if required.
- Shall demonstrate strong emphasis on communication skills, follow ups and tracking, time management and document control.
- Shall be responsible in the preparation of maintenance invoices, inventory report, request of purchased orders needed in the maintenance department, memos, and other correspondences.
- Point of contact with tenants and maintenance workers.

Pay: From QAR2,200.00 per month

**Experience**:

- Call Center Agent: 2 years (required)

**Location**:

- Doha (required)

Application Deadline: 31/10/2024

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