Lobby Hostess

2 weeks ago

Doha, Qatar Andaz Doha Full time

Summary

**Duties and Responsibilities related to the Lobby Hostess role**:

- Act as the first point of contact for all guests entering the lobby, providing a warm, genuine, and culturally appropriate welcome
- Greet guests with a professional and friendly demeanor, addressing them by name whenever possible to create a personalized experience
- Gracefully manage the flow of guests in the lobby, preventing congestion and ensuring a smooth and pleasant arrival process.
- Escort guests to the reception desk, lounge, restaurant, or other hotel facilities as needed
- Serve as a primary resource for guests, proactively answering inquiries about hotel services, facilities, local attractions, and events in Doha
- Assist guests with reservations for hotel restaurants, spa treatments, or other internal services.
- Provide clear and accurate directions within the hotel and to external destinations.
- Handle guest requests promptly and efficiently, or direct them to the appropriate department (e.g., Front Desk, Bell Desk).
- Assist guests with transportation inquiries, coordinating with the doorman or valet services
- Maintain the impeccable presentation and ambiance of the lobby area, ensuring it is always clean, tidy, and welcoming
- Monitor the lobby environment, reporting any issues such as lighting problems, temperature discomfort, or maintenance needs to the relevant departments
- Coordinate with the Door Hosts to ensure seamless handling of guest arrivals, departures, and luggage
- Communicate effectively with the Front Desk and Guest Relations teams to anticipate the arrival of VIPs or guests with special requirements
- Manage waiting lists for restaurants or events hosted in the lobby area
- Maintain a log of guest feedback, comments, and concerns, reporting important information to management
- Assist with light administrative tasks as directed by the Front Office Manager
- Stay updated on all hotel promotions, daily events, and operational changes to provide accurate information to guests

**Qualifications**:

- Ideally with a relevant degree or diploma in Hospitality or Tourism management
- Minimum 2 years work experience in hotel operations
- Good customer service, communications and interpersonal skills are a must

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