Customer Center- 2 Months

2 weeks ago

Doha, Qatar Novel Overseas Corporation Full time

PLEASE APPLY ONLY IF YOU ARE REALLY INTERESTED FOR THE SALARY AND THE CONTRACT DURATION

**1.**
- Handle customer inquiries regarding all types of services according to the Call Center FWC processes and KPIs by the suitable approach (telephone, webchat, mail etc.) in the required time frame.
- Capture information and enter data into the computer system (CRM) in a timely and accurate manner.
- Escalating problems to the 2nd level of support using the Call Center escalation processes.
- Able to develop a strong rapport with the customer and maintain call control.
- Demonstrate strong product knowledge.
- Able to quickly identify customer needs and make appropriate decisions.
- Show a high level of professionalism in handling customers’ complaints.
- Flexible to troubleshoot potential challenges with new and existing services.
- Responsible for verifications with the customer.
- Maintains and improves quality performance by adhering to standards and guidelines.
- Meet commitments and deadlines.
- Maintain the confidentiality of the project & customer.
- Attend training while required
- Follow the Team leader and company instructions
- Other duties as assigned.

**2.** **Required Skills.**
- Good Communication and soft skills
- Knowledge of Microsoft Windows.
- Typing Speed of 35 to 40 words/ minute.
- Excellent verbal/written Communication Skills and phone manners.
- Customer-oriented.
- Team player.
- Good Communication and soft skills
- Ability to work under pressure.
- Ability to work on a rotational basis.

**3.** **Required Language**
- Spanish / English
- French / English
- Portuguese / English
- Germany / English
- Chinees “ Mandarin” / English

**Job Types**: Full-time, Permanent

**Salary**: QAR5,000.00 - QAR6,000.00 per month

**Language**:

- Spanish/French/Portuguese/German/Chinees “ Mandarin” (required)

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