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IT Service Delivery Manager

2 weeks ago

Doha, Qatar Cartafella Analytics Full time

We are looking IT Service Delivery Manager (Arabic) for Qatar.

**Key Responsibilities**:
**1.** **Service Management**:
Develop and implement service delivery strategies, policies, and procedures to ensure effective IT service delivery.

Ensuring that systems, procedures, and methodologies are in place to support outstanding service delivery.

Monitor and maintain service level agreements (SLAs) to ensure that all IT services are delivered in accordance with agreed-upon standards.

Regularly review service metrics and key performance indicators (KPIs) to identify areas for improvement and ensure continuous service enhancement.

Proactively address and resolve service delivery issues to minimize downtime and disruptions.

Monitoring and managing systems, cloud, DB and desktop support, IT services desk, and VIP support functions to ensure optimal service.

Maintaining high performance levels for service-related processes and implementing improvement activities wherever necessary

Taking ownership of critical incidents, coordinating with resolution parties, and establishing effective communication between stakeholders for post-incident reviews

**2.** **Team Leadership**:
Lead and manage the IT service delivery team, fostering a positive and collaborative work environment.

Set clear performance goals, provide regular feedback, and conduct performance evaluations for team members.

Identify training and development needs for the team and facilitate skill enhancement to improve service quality.

**3.** **Incident and Problem Management**:
Oversee the IT incident and problem management process, ensuring that incidents are resolved promptly and root causes are addressed to prevent recurring issues.

Coordinate with various IT teams to facilitate timely and effective incident resolution.

Analyze incident data to identify trends and take proactive measures to improve service reliability.

**4.** **Change Management**:
Manage the change management process, ensuring that all changes to IT services are assessed, approved, and implemented with mínimal disruption to the business.

Communicate planned changes to stakeholders and ensure proper documentation of change requests.

**5.** **Vendor Management**:
Collaborate with external vendors and service providers to ensure the successful delivery of outsourced IT services.

Conduct vendor performance evaluations and contract negotiations to optimize service quality and cost efficiency.

**6.** **Budget Management**:
Develop and manage the IT service delivery budget, ensuring that expenses are within approved limits and aligned with organizational goals.

**7.** **Continuous Improvement**:
Drive continuous improvement initiatives to enhance IT service delivery processes, tools, and methodologies.

Stay up-to-date with industry best practices and emerging technologies to enhance service delivery capabilities

**Please send the below mandatory details.**
- Total Yrs of Experience:

- Relevant Experience:

- Do you Have experience in the IT **Service Management**:

- Experience in **Incident and Problem Management**:

- Experience in **Vendor Management**:

- Experience in **Budget Management**:

- Any Certifications:

- Current Salary:

- Salary Expectation in QAR:

- Notice Period:

- Current Location:

- Visa Type:

- You can be able to relocate to Qatar:
**Salary**: QAR20,000.00 - QAR30,000.00 per month

**Experience**:

- IT Service Management: 4 years (preferred)
- Incident and Problem Management: 4 years (preferred)
- Vendor Management: 4 years (preferred)
- Budget Management: 3 years (preferred)