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Female Customer Service

2 weeks ago

Doha, Qatar One Imperium Full time

**Key Responsibilities**:

- Communicate clearly in **Arabic and English** to assist customers with product information, service requests, orders, or complaints.
- Maintain a positive, empathetic, and professional attitude toward customers at all times.
- Identify and escalate priority issues to the appropriate departments.
- Record customer interactions, transactions, comments, and complaints.
- Follow communication procedures, guidelines, and policies.
- Support sales or technical teams when needed.

**Requirements**:

- **Fluent in Arabic and English** (written and spoken).
- **Female applicants only** (required for gender-specific communication roles or cultural sensitivity).
- Previous experience in customer service or a related field preferred.
- Excellent interpersonal and communication skills.
- Problem-solving abilities and strong attention to detail.
- Ability to work independently and as part of a team.
- Proficiency with Microsoft Office and customer service software (e.g., Zendesk, Freshdesk, CRM tools).