Technical Support Specialist

3 days ago

Doha, Qatar USB Outsourcing Full time

**Key Responsibilities**:

- Assist customers in configuring and installing telematics devices, ensuring proper integration with existing systems.
- Analyze data logs and system reports to identify and resolve technical issues related to telematics devices or software.
- Work closely with engineering and development teams to report, escalate, and resolve complex technical problems.
- Offer guidance on system features, functionality, and best practices to help customers optimize the use of their telematics solutions.
- Maintain and update customer records and technical issues in the CRM or ticketing system.
- Participate in troubleshooting knowledge base updates and maintain product FAQs to assist both customers and internal teams.
- Collaborate with cross-functional teams to improve product functionality, identify common customer issues, and propose solutions.
- Stay informed about product updates, industry trends, and new telematics technologies to maintain high-quality support.

**Qualifications**:

- 2 - 4 years of experience in technical support or IT support, ideally with a focus on telematics, GPS, IoT, or fleet management systems.
- Experience providing minimum technical support level 2.
- Strong knowledge of telematics systems, GPS tracking, and wireless communication technologies (e.g., cellular, satellite).
- Experience troubleshooting hardware, firmware, and software issues in telematics systems.
- Excellent problem-solving skills and the ability to diagnose and resolve complex technical issues.
- Strong communication skills with the ability to explain technical concepts to both technical and non-technical customers.
- Proficiency in using ticketing systems
- Experience with system integration and configuration, particularly in the context of telematics or fleet management systems.

Ability to work independently, as well as part of a team, in a fast-paced, customer-centric environment.

Pay: QAR8,000.00 - QAR10,000.00 per month

**Experience**:

- technical support: 2 years (preferred)
- GPS tracking or fleet management: 2 years (preferred)

**Language**:

- Arabic (required)

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