Service Asset and Configuration Administrator

The **Service Asset and Configuration Administrator **shall:
The Service Asset and Configuration Administrator is primarily responsible for the overall direction of the Service Asset and Configuration Management process. he will provide guidance to the Operations and other MEEZA Business Groups as it relates to the design, implementation, and ongoing upkeep and governance of the CMDB and related process.
- Main responsibilities
- Manage the Service Asset & Configuration Management (SACM) policies and processes.
- Define, control and optimise service assets and configuration items, and maintain accurate configuration information on the historical, planned, and current state of these items and their relationships with one another.
- Select and identify the configuration structures for all the infrastructure’s CIs, including their ‘owner’, their interrelationships, and configuration documentation.
- Ensure that only authorized and identifiable CIs are accepted and recorded, from receipt to disposal. It ensures that no CI is added, modified, replaced or removed without appropriate controlling documentation, e.g. an approved Change request, and an updated specification.
- Identify and maintain a definitive software library (DSL) and track installed software and software license usage, relating each software item to the appropriate CI on the Configuration Management system.
- Ensure that Configuration Management interfaces directly with systems development, testing, Change Management and Release Management to incorporate new and updated product deliverables. Control should be passed from the project or supplier to the service provider at the scheduled time with accurate configuration records.
- Create and maintain identification schemas for configuration management libraries, assets, and configuration items.
- Ensure regular auditing and housekeeping of the SACM databases. You will also audit to verify the physical existence of CIs and check that they are correctly recorded in the CMDB.
- Liaise in the management of the licensing of software for the Internal and Enterprise Systems, assisting in all internal and external licensing compliance audits. Accountable for data output from the CMDB as leveraged by other ITIL processes. You will provide monthly Service reports, reports all current and historical data concerned with each CI throughout its life cycle, and conduct continuous process improvements to provide a stable production environment enabling the best customer experience possible.
- Select and identify the configuration structures for all the infrastructure’s CIs, including their ‘owner’, their interrelationships and configuration documentation.
- Allocate asset identifiers and label each item, and relate each item to the appropriate CI on the Configuration Management system.
- Evaluates existing asset and configuration management systems and the design, implementation, and management of new/ improved systems for efficiency and effectiveness
- Evaluates asset and configuration management tools and recommend those that best meet MEEZA’s budget, resource, timescale, and technical requirements; directly or indirectly customises proprietary tools to produce effective asset and configuration management environments in terms of databases and software libraries, workflows, and report generation
- Reporting of all current and historical data concerned with each CI throughout its life cycle.
- Implement the Service Asset & Configuration Management (SACM) policies and processes.
- Plans population of the CMS; manages CMS, central libraries, tools, common codes, and data; ensures regular housekeeping of the CMS
- Ad hoc assignments within the Internal and External Systems Business unit, as required.

**Problem Solving & Complexity**:

- Agrees assets to be uniquely identified with naming conventions; ensures that staff comply with identification standards for object types, environments, processes, lifecycles, documentation, versions, formats, baselines, releases and templates
- Proposes/agrees interfaces with Change Management, Problem Management, Release Management, other operation groups, finance and administration functions
- Agrees scope of the configuration management processes, function, the items that are to be controlled, and the information that is to be recorded
- Monitors the performance and capacity of existing CMDB and recommends improvement opportunities and undertakes standard housekeeping and fine-tuning under change control
- Provides operating collaboration to the technical administration and support team for the CMS, central libraries, tools’ common codes, and data.
- Ensures the integrity and operational performance of the CM systems ensures the integrity and operational performance of the CM systems

**Knowledge, Skills & Experience**:

- University degree in computer science, information systems or software engineering
- Experience implementing a successful CM practice for an IT