Shop Supervisor

**About the role**

The Shop Supervisor is responsible to provide operational support to the Shop Manager in managing shop operations. Also, responsible to keep line manager updated on the forecast and make significant contribution to maximize sales, minimization of stock losses and revenue generated through customer satisfaction and employee engagement. During the absence of Shop Manager, the Shop Supervisor will have oversight of all activities in shop floor and ensuring operations are covered properly.

Key Accountabilities include, but are not limited to:

- Communicate all retail information, shop sales targets and monthly promotions to shop team leaders and sales assistant actively and effectively ensuring all staffs are fully aware of the sales target and motivated to drive sales results.
- Coordinate any stock movement from warehouse to shop on daily basis ensuring proper stock rotation, full shelves, and high standards of merchandising at any given time to maximize sales.
- Review weekly expiry report and identify outdated stocks or short stocks well in advance and report to Shop Manager/Duty Manager in order to avoid lost in sales.
- Conduct daily operational checklist at every shift ensuring Retail Standards are followed and maintained by all employees at the shop floor, should any incompliance observed, take required actions for future improvement.
- Regularly conduct price and item check to ensure product display, item price and stock accuracy is maintained.
- Monitor all cash handling operations to ensure full compliance and that all staff conforms to all cash handling security instructions, rules and regulations.
- Report any register (POS) problems and ensure correct administration of customer return products & staff sales. Conduct cash spot checks as per SOP, with log maintained and review with Shop manager every month.
- Coordinate with permit office for customer permit issue, renewal and special permit, in order to accommodate and provide the service on time.
- Assist Shop Manager / Duty manager in delivering staff training, regular conduct spot check on staff product knowledge, if any gap identified, coordinate with Shop manager to plan relevant training to ensure staff are familiar with all products on sale and promotional activities.
- In absence of Shop Manager/Duty Manager, oversight permit office activities in order to accommodate permit enquires or issue from customer.
- In absence of Shop Manager/Duty Manager, perform as Manager on Duty during weekend/public holiday, oversight all activities in warehouse, shop floor and permit office, ensuring operations are covered properly.
- Perform other department duties related to his / her position as directed by the Head of the Department

**Be part of an extraordinary story**
Your skills. Your imagination. Your ambition. Here, there are no boundaries to your potential and the impact you can make. You’ll find infinite opportunities to grow and work on the biggest, most rewarding challenges that will build your skills and experience. You have the chance to be a part of our future, and build the life you want while being part of an international community. Our best is here and still to come. To us, impossible is only a challenge.

Join us as we dare to achieve what’s never been done before.

Qualifications

**About you**
- Bachelor’s Degree or Equivalent
- Minimum 2 years of job-related experience
- Experience in the Retail or Service industry

Job Specific Skills:

- Computer operations, Retail POS and cash handling experience
- Good Command of English language
- Customer Focus, Market Knowledge, Results driven
- Operational knowledge of Retail Environment is important
- Preferred
- Basic knowledge of beverages (alcohol and spirits)
- Retail experience on FMCG (fast moving consumer goods)

Our story started with four aircraft. Today, we deliver excellence across 12 different businesses coming together as one. We’ve grown fast, broken records and set trends that others follow. We don’t slow down by the fear of failure. Instead, we dare to achieve what’s never been done before. So whether you’re creating a unique experience for our customers or innovating behind the scenes, every person contributes to our proud story. A story of spectacular growth and determination.

Now is the time to bring your best ideas and passion to a place where your ambition will know no boundaries, and be part of a truly global community.