General Manager

As the General Manager of the Food & Beverage Division, you will assume responsibility for overseeing the operations of multiple restaurant brands in various locations, including a restaurant bar within a 5-star hotel. This role demands strategic leadership, financial acumen, commitment to guest satisfaction, and team development skills. We are seeking a visionary leader who can drive profitability, uphold quality standards, and foster a culture of excellence across all facets of the division.

**Key Responsibilities**:

- Provide strategic direction and leadership to achieve business objectives, including revenue targets, guest satisfaction, and operational excellence.
- Manage finances through budgeting, forecasting, cost control, revenue optimization, and analyzing financial reports and key performance indicators to identify areas for improvement.
- Develop and implement operational policies, procedures, and standards to ensure consistency and quality across all business areas.
- Oversee customer service operations, ensuring exceptional guest experiences through staff training, feedback mechanisms, service standards, and prompt handling of complaints to foster high satisfaction levels.
- Identify opportunities for business growth and expansion, such as exploring new markets, launching franchise opportunities, opening additional locations, or diversifying services/products offered to reach a broader customer base.
- Develop and implement marketing initiatives and special events to attract new customers, enhance brand visibility, and drive revenue growth.
- Stay updated on industry trends, market developments, and competitor activities, and make strategic recommendations accordingly.
- Lead and inspire a diverse team of professionals, fostering a culture of excellence, collaboration, and continuous improvement.
- Foster collaboration across different brands within the F&B division to leverage collective strengths and resources.
- Collaborate with the HR department to ensure proper staffing levels, performance evaluations, and adherence to company policies.
- Ensure compliance with all relevant laws, regulations, and industry standards, including food safety, alcohol service, health, safety, and sanitation.
- Collaborate with hotel, mall, and lessors’ management to maximize synergy and efficiency.
- Develop and maintain positive relationships with guests, suppliers, vendors, and other stakeholders, ensuring high satisfaction and loyalty.

**Skills and Qualifications**:

- Proven experience in hospitality management, preferably in a luxury hotel, upscale restaurant environment, or multi-brand dine-in establishments.
- Culinary, hospitality, or business management degree or equivalent certification
- Strong leadership and management skills, with the ability to inspire, motivate, and develop a high-performing team.
- Excellent communication, interpersonal, and negotiation abilities, with a customer-centric approach to service delivery.
- Financial acumen, including budgeting, forecasting, financial analysis, and cost control.
- Knowledge of food and beverage operations, including menu development, culinary trends, and mixology.
- Attention to detail and a passion for delivering exceptional guest experiences.
- Ability to thrive in a fast-paced, dynamic work environment, with a flexible and adaptable mindset.
- Strong problem-solving skills and the ability to make sound decisions under pressure.
- Commitment to upholding the highest standards of professionalism, integrity, and ethics.
- Flexibility to work evenings, weekends, and holidays as needed.