Receptionist/guest Relation

2 weeks ago

Doha, Qatar ENBAT HOLDINGS Full time

Providing a happy and friendly face when customers arrive at Botany Lab
- Informing customers about the Botany Lab menu of services and the products available on sale
- Maintaining contact with customers to advise them of schedule or menu changes, specials and other updates
- Making appointments, processing payments and updating contacts within Botany Lab booking system
- Providing recommendations for customers based on their requirements and appropriate Botany products
- Processing start of day and end of shift activities per the Botany Lab SOPs
- Preparing subscription service packages and communicating with driver and customers as required
- Assisting therapists and attendant as needed to prepare for customers and their appointments
- Providing support to Botany Lab supervisor and management through collating information and documents as requested
- Providing prompt, courteous and accurate service to all customers at all times
- Ensuring the hygiene and cleanliness of Botany Lab and therapy areas
- Ensuring that all equipment and products are well maintained and in safe conditions
- Handling all customer feedback and complaints in accordance with Botany Lab SOPs
- Having a complete understanding of Botany Lab SOPs and policies relating to staff behaviour, health, safety and fire prevention
- Reporting incidents, breakages and emergencies as per the relevant Botany Lab SOPs
- Reporting lost and found items as per the Botany Lab SOP
- Assisting in the training and development of team members
- Evaluating operations and procedures and suggesting improvements to Botany Lab management
- Assisting team members and Botany Lab management with appropriate task as requested.
- Create strategic plan to boost sales and increase the volume of regular members/clients.

General

All Botany Lab team members are expected to:

- Attend and contribute to all team meetings and Lab training sessions
- Project a positive and motivated attitude at all times
- Maintain a professional working manner in interactions with team members, customers and suppliers
- Have a thorough knowledge of all Botany products, services and facilities
- Carry out any reasonable duties and responsibilities as assigned

Personal
- Team members must arrive on time for their shift, and dressed according to the Botany Employee Handbook dress code guidelines.
- Team members are not permitted to smoke within 100m (or in sight line) of Botany Lab premises and must adhere to smoking regulations
- Team members may wear clear or neutral coloured nail polish and jewellery should adhere to the guidelines
- Hands and nails must be cleaned frequently

Required qualifications, technical and personal skills
- High school qualification and higher
- Business / spa / hospitality certification
- Spa / hospitality industry experience
- Strong interpersonal and customer service skills
- Intermediate to advanced MS office and Spa Booker skills

Ability to commute/relocate:

- Doha: Reliably commute or planning to relocate before starting work (required)

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