Sales and Service Officer

2 weeks ago

Doha, Qatar HSBC Full time

Sales and Service Officer (Qatari National)

**Sales and Service Officer (Qatari National) - 0000K2DU**

**Some careers grow faster than others**

If you're looking for a career that will help you stand out, join HSBC and fulfil your potential.

The role is primarily a customer facing, servicing Advance and Personal Banking customers. Professionalism, customer focus and a broad understanding of the fundamentals of service and needs based sales planning are critical to the success of the business. The role holder has a responsibility to understand customer needs with a view to upgrade existing customers to appropriate propositions and cross sell WPB products and services.

**In this role, you will**:

- Achieve individual Wealth & Personal Banking (WPB) performance metrics
- Meeting customer expectations in terms of efficiency, accuracy, timeliness, and professionalism of response either face to face, in written or at the telephone.
- Effective use of tools and information to drive customer service delivery and WPB performance
- Execute on customer contact strategies in line with Group operating models and strategy set by regional Management team
- Fully utilize and input to Customer Relationship Management data, ensuring all customer information is complete and kept up to date
- Ensure all customer needs are met and sales opportunities are maximized
- Undertake effective Individual Reviews
- Work on leads provided through customer life cycle management and tactical campaign and up on diarized leads
- Achieve cross sale penetration rates and wealth referrals achieved for account opening, lending and other sales
- Assist in Sales Floor Management periodically and on a need base counter and teller positions with support on cash and cheque transactions

**Requirements**:
**To be successful in the role, you should meet the following requirements**:

- Proven ability in customer service and building customer relationships.
- Ability to identify customer needs and influence customers to take appropriate action to meet their needs
- An understanding of HSBC's Credit Policy and Lending Guidelines
- A broad knowledge of financial planning and defining customer needs
- An understanding of the needs of the mass affluent customer segment in general
- A full understanding of referral processes
- An understanding of the Premier, Advance and Personal Banking Propositions
- Excellent customer service skills
- Strong verbal and written communication skills
- Customer driven with a strong focus on quality of service
- Proven ability in making lending decisions in accordance with bank policy and guidelines

Job ID 0000K2DU

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