Information, Communications and Technology

Parsons is working with regions leading public service utilities to orchestrate large scale O&M transformation programs that drives Service Delivery Excellence, Operational Efficiencies, Capability Building, Change Management, and Outsource Maximization.

The ICT Lead will be responsible for the effective management of all aspects of IT systems including planning, implementing, operation, and maintenance. Key role includes supervision and maintenance of all ICT systems within client organization. The manager will ensure that ICT/ ITeS services run smoothly by monitoring performance, efficiency and security measures taken against any vulnerabilities in software/ solutions/hardware / filed devices used on a day-to-day basis, ensuring secure operation throughout every department.

**What You'll Be Doing**:

- Deploy and manage a full time Operational Technology (OT) / Information, Communications and Technology (ICT) Contract Performance Area support team comprising of managerial and administrative personnel to deliver the Scope of Services
- Assess the current OT/ICT provisions and identify pathways to develop improved systems which incorporate advances ICT solutions such as Artificial intelligence, Machine Learning, Cloud-based Solutions, Remote Sensing and Automation.
- Scan the relevant industries to identify developments which could be of value and make targeted requirements to support and guide Management.
- Assess and further develop the existing OT/ICT systems and identify areas for improvements/enhancements through new sensing technology, faster data speeds (%G), GNSS, automation, remote sensing etc.
- Develop the requirements for and begin implementation of Predictive Maintenance systems and models with the aim of detecting potential issues before disruptions occur.
- Review existing deployed systems and technologies such as remote sensors and monitoring systems and identify efficiencies form unification platforms which can improve AA processes.
- Audit the existing systems, hardware and software being used by client to manage the networks and determine the level of overall risk (including the risk related to obsolescence issues, availability of spares and stock levels) and identify areas for overall improvement.
- Develop plans and procedures which guide the trials and adoption of new system, software and hardware, ensuring the legacy issues are identified early in the process and managed adequately.
- Provide support and leadership where tasked, on data management, migration and user-acceptance procedures before going live with new ICT systems.
- Monitor and evaluate the performance of all ICT changes and ensure that the necessary calibration is carried out to achieve the desired levels of performance.
- Implement a comprehensive knowledge transfer process which will be in effect throughout the contract duration to guarantee the structured learning and development of personnel.
- Manage IT staff by recruiting, training and coaching employees, communicating job expectations and appraising their performance.
- Evaluate sub-contractors change orders, as appropriate.
- Develop monthly reports for management.
- Preserve assets, information security and control structures.
- Handle annual budget and ensure cost effectiveness.

**What Required Skills You'll Bring**:

- Qualified professional who has reached the Senior Management level; capable of providing planning, leadership, direction, and technical expertise to manage complex tasks and multi-discipline projects.
- Minimum 25 years of experience in a relevant area, with at least 12 years in a leading role.
- Both regional and international experience is required. Minimum of 8 years of experience shall be gained working in North America, W. Europe, Australia or equivalent
- Ability to exceptionally communicate verbally and in writing in English is required. Knowledge of Arabic is an asset
- Excellent knowledge of Microsoft Office Packages and other tools for daily business needs.
- Has worked in the development and implementation of QMS.
- Expertise in data centre management and data governance
- Experience with computer networks, network administration and network installation

**What Desired Skills You'll Bring**:

- Proficiency in written and spoken English. Arabic an advantage.

**Minimum Clearance Required to Start**:
Not Applicable/None

Parsons is an equal opportunity employer committed to diversity in the workplace. Minority/Female/Disabled/Protected Veteran.