Fraud Analysts

2 weeks ago

Doha, Qatar VAM Systems Full time

We are currently looking Fraud Monitoring Analysts for our Qatar operations with the following terms & conditions.

Required Experience:

- Min. 3 years of experience in fraud monitoring, customer verification, call center, compliance roles.
- Practical knowledge of digital fraud threats (e.g., phishing, account take over, social engineering, mule accounts).
- Prior exposure to alert-handling systems or banking fraud case management tools is preferred.
- Customer service or transaction verification experience is highly valued.

Language Requirements:

- Fluent English is mandatory.
- Arabic is a strong advantage.
- Must be able to document and communicate clearly, particularly during urgent cases.

Educational Qualifications:

- Bachelor’s degree, based on Bank’s internal procedural requirements.

Key Responsibilities:

- Staff will work in rotating 8-hour shifts as part of a 24/7 fraud monitoring team, including weekends, public holidays and overnight.
- Handling fraud complaints / reports / cases reported by Bank Customers through reporting channels
- Handling fraud complaints / reports / cases received from other financial institutions by following internal procedures
- Monitor and handle real-time fraud alerts generated by internal fraud monitoring systems
- Conduct first-level assessments on suspicious transactions across various banking channels. Use bank systems to investigate cases, account activities, identify suspicious activities and take urgent preventive actions.

Joining time frame: 2 weeks (maximum 1 month)

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