Ts Controller

**About Your Job**:
In this role, you will be part of End User Services (EUS) team and will be responsible primarily for web domain management. You will be the lead point of contact for online brand enforcement management.

The TS Controller will also ensure seamless delivery of IT services by providing an effective and efficient solutions. In this role, you will carry out service improvement activities such as evaluating and streamlining operational support procedures and optimizing service delivery processes and identify automation opportunities in line with IT Security policies.

**Key Responsibilities**:

- Maintain and oversee the portfolio of existing domains, ensuring timely renewals and compliance with registration requirements, transfers, name server changes, record changes and any domain related transitions or issues
- Register new domains for upcoming projects and initiatives as per requirements from business, ensuring alignment with brand and strategic goals.
- Collaborate with domain registrars and internal teams to identify and secure domains that align with the company's branding and marketing strategies.
- Perform regular evaluations of domain assets, measuring their relevance and suggest changes or registrations as required.
- Maintain communications with Brand Protection Team regarding ongoing case work.
- Perform on-line market surveys to identify others infringing our Intellectual Property Rights.
- Identify and Recover domains & social media accounts infringing our Intellectual Property.
- Stay updated on industry trends, regulations, and best practices related to domain management.
- Provide support for domain-related issues, including troubleshooting and coordinating with technical teams to resolve any disruptions.
- Assess fraud notifications received from anonymous source, identify the fraudulent behavior and digital assets involved.
- Submit take-down notifications and cease & desist letters.
- Monitoring security events from different data sources.
- Perform manual verification of domains, screening for sensitivity and other concerns.
- Make maximum utilization of the latest technologies and features available in the new service management tool, SMAX.
- Evaluate and assess strategic solutions by leveraging new and emerging technologies that drive process automations.
- Conduct continual service improvement activities by reviewing existing services, provide recommendations and track improvement opportunities till closure.
- Coordinate with finance and business units for budgeting domain related expenses and recharging.
- Contribute to regular operational activities of the team in addition to above listed responsibilities.

**Be part of an extraordinary story**

Your skills. Your imagination. Your ambition. Here, there are no boundaries to your potential and the impact you can make. You’ll find infinite opportunities to grow and work on the biggest, most rewarding challenges that will build your skills and experience. You have the chance to be a part of our future, and build the life you want while being part of an international community. Our best is here and still to come. To us, impossible is only a challenge. Join us as we dare to achieve what’s never been done before.

Together, everything is possible

**About You**:

- A strategic and forward thinker with proven experience in internet domain management, strong analytics and research capabilities to handle changing priorities. You should have strong knowledge of domain-related technologies and DNS configurations.
- You should also have experience with enforcement and abuse mitigation in multiple areas - domains, marketplaces, ads, search and mobile apps; with creating and improving enforcement systems and workflows including those involving cybersecurity.
- Excellent verbal and written communication skills, including the ability to be influential and persuasive with stakeholders. Possess ability to lead by example and demonstrate integrity, outstanding interpersonal and leadership skills.
- You must hold a Bachelor’s Degree/Diploma with minimum 10 years of relevant experience in internet domain management and service delivery.

**About Qatar Airways Group**

Our story started with four aircraft. Today, we deliver excellence across 12 different businesses coming together as one. We’ve grown fast, broken records and set trends that others follow. We don’t slow down by the fear of failure. Instead, we dare to achieve what’s never been done before. So whether you’re creating a unique experience for our customers or innovating behind the scenes, every person contributes to our proud story. A story of spectacular growth and determination. Now is the time to bring your best ideas and passion to a place where your ambition will know no boundaries, and be part of a truly global community