Service Coordinator

**Job Requisition ID**:171603

Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United A”rab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group’s entrepreneurship and relentless customer focus enables the organisation to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate.

By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day.

**Overview of the role**

The Service Center Coordinator is responsible for overseeing and coordinating all service-related activities for home appliances and air-conditioning products from brands such as Blue Star, Aftron, Godrej, and Mastergas. This role ensures smooth service operations, high customer satisfaction, and effective support to the service team.

**What you will do: -**

Description of Accountability:

- **Service Coordination**: Schedule and manage service appointments to ensure timely and efficient delivery.
- **Customer Communication**: Interact with customers to understand service needs and provide regular updates.
- **Technician Dispatch**: Assign technicians for field service and In-house repairs.
- **Record Management**: Maintain accurate records of service requests, work orders, and customer interactions.
- **Quality Monitoring**: Ensure service quality meets company standards and customer expectations.
- **Reporting**: Generate reports on service performance, customer feedback, and operational issues.
- **Administrative Support**: Assist the service team with inquiries and resolve service-related concerns.
- **Cash Handling**: Manage petty cash and oversee customer cash collections.

**Required Skills to be successful**:

- Able to handle Complexity
- Excellent Planning and Organizing Skills
- Attention to Detail
- Product Confident
- Good Communicator

**What equips you for the role**:

- 3-4 years’ experience in service coordination, preferably in electronics or home appliances.
- Diploma or Bachelor's degree in Electronics or a related field is preferred.
- Strong organizational and multitasking abilities.
- Excellent communication and interpersonal skills.
- Proficient in using service management systems and digital tools.
- Ability to work independently and collaboratively.
- Detail-oriented with strong problem-solving skills.
- Basic knowledge of home appliances and air-conditioning products is an advantage.
- Fluency in Arabic and English is essential.
- Strong computer skills are required.