Manager, Reception Department

2 weeks ago

Doha, Qatar DOC MEDICAL CENTER Full time

To supervise the professional greeting of clients and visitors, to the highest standards.
- To handle patient complaints
- Recruitment, induction, and training of receptionists.
- Appraisals and performance management of staff, including monthly meetings.
- Leading, monitoring, motivating, and inspiring the team; providing guidance and support.
- Ensuring that the team function to the professional and consistent standards expected to provide a high level of customer focus to meet the business needs.
- Review of existing standards and procedures while implementing new best practices to ensure a seamless delivery of Reception Department
- Produce, manage, and operate the reception schedule, checking future planned absences, planning cover, and ensuring overtime is provided when necessary.
- Monitor budget and produce weekly/monthly reporting where applicable
- Supervise the co-ordination between Doctors and Receptionists and vice versa.
- Review the uniform requirements and source new suppliers if needed.
- Liase between Reception Department and other departments to ensure workflow of the operations.
- To take full ownership of the reception and all associated areas, making sure that they are kept in the best possible order at all times, liaising with cleaners, facilities, security and other departments as deemed necessary.
- To ensure that, when necessary, coffee is made available to clients and presented in a timely manner.
- To be the main POC of the Management (CEO and Medical Director) on all reception issues
- Responsible for preparing the Doctor’s Clinic and Doctor’s schedule.
- Other duties assigned from time to time
- Skills
- Experience of working in a highly customer focused service delivery role.
- Ensure the highest standard of customer care is used at all times
- Ensure all comments and complaints are passed on to the manager immediately
- Ensure that you are ready to start work on time
- Ensure all accidents and faulty equipment is reported to the manager
- Ensure full attendance to all training sessions and meetings as required
- Ensure high standards of personnel appearance at all times (correct clean uniform etc.)
- Good interpersonal skills
- Flexible in working hours
- With good leadership skills
- Punctual
- Multi-tasking
- Flexibility
- Telephone skills
- Customer service
- Time management
- Attention to detail
- Professionalism
- Quality focus

**Job Types**: Full-time, Permanent

**Education**:

- Bachelor's (preferred)
**Experience**:

- Customer Service in Medical Set Up: 4 years (preferred)

**Language**:

- Arabic and English (required)

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