Watch Officer

Company Overview:
**Work Where it Matters**

Five Rivers Services (FRS), an Akima company, is not just another federal IT contractor. As an Alaska Native Corporation (ANC), our mission and purpose extend beyond our exciting federal projects as we support our shareholder communities in Alaska.

At FRS, the work you do every day makes a difference in the lives of our 15,000 Iñupiat shareholders, a group of Alaska natives from one of the most remote and harshest environments in the United States.

**For our shareholders**, FRS provides support and employment opportunities and contributes to the survival of a culture that has thrived above the Arctic Circle for more than 10,000 years.

**For our government customers,** FRS provides full-spectrum capabilities including enterprise IT support services, satellite and communications IT operations and maintenance support, classified and unclassified base operations and administrative services, and more.

**As an FRS employee**, you will be surrounded by a challenging, yet supportive work environment that is committed to innovation and diversity, two of our most important values. You will also have access to our comprehensive benefits and competitive pay in addition to growth opportunities and excellent retirement options.

Description:
The Watch Officer (WO) performs duties as a shift supervisor and shall be the senior RNOSC person in the absence of the Chief Watch Officer. The Watch Officer shall supervise the operation of the automation systems comprising the RNOSC. The Watch Officer shall perform and oversee high-level network performance and fault management under the technical guidance and direction of the RCC-SWA, for networks and network segments to include individual circuits and network components. Must possess technical expertise in both systems architecture and network design. Watch officers may be called on to participate in and lead design and implementation projects as required.

**Responsibilities**:

- Manages, monitors and maintains situational awareness of all network and system entities under the responsibility of the RNOSC.
- Single point of contact for all communications needs and perform Enterprise services as required.
- Attends and or conducts regular meetings to keep all parties apprised of network and communications/data systems changes, improvements, and project progression as required.
- Schedules and prioritizes individual workload and provides status of tasking to the RNOSC Chief Watch Officer as is required.
- Focal point for reporting all incidents (disruptions or potential disruptions in service availability or quality) and user POC for Service Requests (routine requests for services).
- Provides overview and implementation of all NTOs as distributed to the various levels and ensures accuracy of all data prior to submission for completion.
- Facilitates problem resolution by monitoring and reviewing tickets, gathering information on outages, and updating service tickets throughout the resolution process in order to provide the customer with feedback and/or resolution information as needed.
- Works closely with all entities to ensure tickets are updated accurately and with the current information.
- Provides technical and operational support to functional users by managing, monitoring, and maintaining situational awareness of networks and systems under the responsibility of the RNOSC.
- Provides initial response to outage, degradation, or other events affecting systems and networks under the responsibility of the RNOSC, in assigning trouble tickets to the appropriate section.
- Takes guidance and direction from RNOSC Chief/Watch Officer if service request is beyond scope of the RNOSC.
- Responsible for ownership of Incident (Service Now) tickets from start until resolution and confirmation and closure of ticket once escalated to the RCC-SWA while keeping the customer informed of progress.
- Assists in preparing and presenting networks and systems outage reports for the RNOSC to various agencies.
- Assists in monitoring and tracking all networks and systems under the responsibility of the RNOSC and assist in completing outage trend analysis reports.
- Assists in providing operational status reporting to the RCC-SWA relating to network operations.
- Enforces IA in accordance with AR 25-2 and shall provide initial triage on suspicious activities and evaluate them in accordance with policies and procedures.
- Processes and tracks authorized service interruptions (ASI) for subordinate facilities for routine maintenance and other scheduled service interruptions.
- Conducts systematic audits on all information provided by the sites to include but not limited to database backups, network diagrams, and end of lifecycle data.
- Additional requirements may vary depending upon location.

Qualifications:

- **Clearance**:Active Secret Clearance
- ** Experience**: 7 years experience in telecommunications sector
- ** Education**: High school diploma