Workshop Supervisor

**Job Requisition ID**:170727

Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group’s entrepreneurship and relentless customer focus enables the organization to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate.

By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day

**Overview of the role**
As a Workshop Supervisor, you will be responsible for controlling and guiding the repair and maintenance activities in the workshop. Your goal will be to achieve or exceed business targets by ensuring maximum productivity and technical efficiency on the technical floor, all while maintaining topmost customer satisfaction

**What you will do**
- Utilize work bays efficiently and plan workshop capacity and loading
- Optimize productivity, efficiency, and workshop output, and continuously review for improvement
- Administer technicians' time booking and update the incentive system
- Ensure safety and security of associates on the floor
- Implement dealer standards on the workshop floor and ensure quality inspections
- Motivate and guide associates, providing necessary training and development
- Conduct effective daily and weekly meetings with the technician team
- Manage product concerns and follow the escalation process to achieve prompt resolution and customer satisfactio

**Required skills to be successful**
- Diploma or Bachelor of Automobile/Mechanical Engineering
- 5 to 7 years of experience with an automobile dealership, with at least 3 years in a supervisory role in the service department
- Knowledge of automotive dealer/distributor business processes, MS Office, ERP skills, and strong people and technical skills
- Behavioral competencies such as being people-oriented, strategic, analytical, honest, responsible, culturally sensitive, and having sound work ethic

**About the team**
You will lead a team of 11 technicians and report to the Service Manager. The team is dedicated to achieving budgeted service revenue targets and maintaining high standards of customer satisfaction

**What equips you for the role**
- Strong leadership and team management skills
- Compliance and evaluation expertise
- Technical expertise in the automotive field
- Excellent communication skills
- Commitment to quality assurance and operational excellenc

**About Al-Futtaim Automotive**
A major division of the UAE-based Al-Futtaim Group of companies, **Al-Futtaim Automotive** is an industry leader with presence in 10 countries across the Middle East, Asia and Africa.
Our core business activities at Al-Futtaim Automotive include distribution, manufacturing, leasing and aftersales, and we are firmly established as the regional representative of some of the world’s most iconic automotive brands: Toyota, Lexus, Honda, Jeep, Chrysler, Dodge, Volvo and RAM.
We are driven by a customer-centric approach, constantly pushing the boundaries on innovation, quality standards, and value-added service across our vast universe of customers - right from motoring enthusiasts to fleet operators to contractors. Our mission is to become the leader in custom-made mobility solutions by delivering nothing less than world-class omni-channel experiences.
We channel our local expertise and global trust to deliver one of the most comprehensive portfolios of mobility products and solutions, from passenger cars to SUVs, electric vehicles to high-performance motorbikes, commercial vehicles to industrial & construction equipment.
What keeps the company moving forward is a 9000-member strong team, with inspiring possibilities for growth, throughout the career path. **This is Al-Futtaim Automotive and we empower talent to move forward.