Lead Operations Processes Officer

Job title
- Lead Operations Processes Officer
- Ref #
- 222591
- Location
- Qatar - Doha
- Job family
- Pilots & Flight Operations
- Closing date: 17-Aug-2025

**About the role**:
Qatar Airways are pleased to announce an incredibly exciting opportunity to join our Flight Operations Support Services (FOSS) team as a Lead Operations Processes Officer to be based in Doha, Qatar. You will ensure business processes are documented and kept up to date as per planned revision cycles on CDMS. You will seek to reduce non-value adding processes, improving work practices and ultimately increasing efficiency and effectiveness, therefore reducing waste and increasing standards of service delivery. In this role you will also help to introduce and promote a culture of continuous improvement providing opportunities to colleagues at all levels to embrace continuous improvement methods and working practices, work collaboratively across all departments in Qatar Executive and Qatar Airways Flight Operations, CAMO and Aircraft Programs to provide consulting and process support.

Specific responsibilities for the role include:

- Author and maintain up-to-date process manuals in collaboration with business stakeholders to ensure consistent understanding and execution across teams.
- Undertake business process design in support of projects, ensuring that all business processes are optimized so that the project objectives can be met.
- Work with business and IT to develop business processes for new system designs or implementations, so that development is carried out based on agreed best business process.
- Shadow cross-functional teams to assess and recommend improvements to business processes for enhanced efficiency or alignment with new systems.
- Analyze existing processes to identify inefficiencies and maintain a register of improvement opportunities, including potential software changes or new initiatives.
- Review current process models to diagnose issues and uncover untapped opportunities for optimization.
- Document processes methodically in the form of narratives and/or Visio diagrams to augment overall transparency to workflow and interfaces.
- Once process consensus is achieved, ensure accurate integration into all impacted manuals, leveraging synergies and eliminating any potential process conflicts.

**Be part of an extraordinary story**
Your skills. Your imagination. Your ambition. Here, there are no boundaries to your potential and the impact you can make. You’ll find infinite opportunities to grow and work on the biggest, most rewarding challenges that will build your skills and experience.
You have the chance to be a part of our future, and build the life you want while being part of an international community. Our best is here and still to come. To us, impossible is only a challenge. Join us as we dare to achieve what’s never been done before.
Together, everything is possible.

**Qualifications**:
**About you**
- Relevant College or University qualification to minimum Bachelor's level with minimum 5 years of job-related experience.
- Solid experience in Business Process Modelling and Business Analysis.
- Demonstrated experience in facilitating Joint Application Development (JAD) sessions, workshops, and working groups with multidisciplinary teams to drive process alignment and improvement.
- Possess experience in requirements gathering and requirements-definition in support of improved business processes or information systems.
- Solid experience in process development, analysis and workflow design techniques.
- MS Visio, Microsoft Office (Word, Excel, PowerPoint, Outlook) skills.
- Business Process Mapping (BPM) techniques.
- Report writing, technical writing and presentation skills.
- Strong organizational and critical thinking skills.
- Excellent Communication Skills (Verbal & Written English).

**About Qatar Airways Group**
Our story started with four aircraft. Today, we deliver excellence across 12 different businesses coming together as one. We’ve grown fast, broken records and set trends that others follow. We don’t slow down by the fear of failure. Instead, we dare to achieve what’s never been done before. So, whether you’re creating a unique experience for our customers or innovating behind the scenes, every person contributes to our proud story. A story of spectacular growth and determination. Now is the time to bring your best ideas and passion to a place where your ambition will know no boundaries, and be part of a truly global community.

**How to apply**

**About Qatar Airways Group**

Our story started with four aircraft. Today, we deliver excellence across 12 different businesses coming together as one. We’ve grown fast, broken records and set trends that others follow. We don’t slow down by the fear of failure. Instead, we dare to achieve what’s never been done before.

So whether you’re creating a unique experience for our customers or innovating behind the scenes, every person contributes to ou