Associate Project Manager QAtar

**Institute for Healthcare Improvement** **Associate Project Manager Qatar** **About IHI** The Institute for Healthcare Improvement (IHI) is an independent not-for-profit organization based in Boston, Massachusetts, USA. For over 30 years, IHI has used improvement science to advance and sustain better outcomes in health and health systems across the world. IHI brings awareness of safety and quality to millions, catalyzes learning and the systematic improvement of care, develops solutions to previously intractable challenges, and mobilizes health systems, communities, regions, and nations to reduce harm and deaths. IHI collaborates with a growing community to spark bold, inventive ways to improve the health of individuals and populations. IHI generates optimism, harvests fresh ideas, and supports anyone, anywhere who wants to profoundly change health and health care for the better. Learn more at ihi.org. **Position Summary**: As an integral IHI team member, the Associate Project Manager is responsible for supporting Project Managers and Directors by assisting with tasks as needed for the management of all activities in a portfolio of projects. The Associate Project Manager works closely with internal IHI teams, faculty, and customers (individuals and organizations) to ensure delivery of the most effective and efficient programs and services to drive the improvement of health and health care outcomes worldwide. **Position Responsibilities**: Responsibilities include but are not limited to the following: - Logistics management: - Manage logistics effectively and efficiently for programs and offerings - Schedule and coordinate in-person meetings, teleconferences, and web seminars - Manage contracts with faculty and facilitate contracting, addendum, and renewal processes when appropriate. - Coordinate internal and external onsite visits, and ensure that staff, faculty, and external partners have been appropriately briefed and provided proper preparation materials - Team communications and relationships: - Act as a key liaison/communication link between project teams (Project Manager, Director, Faculty, Improvement Advisor, IHI staff), IHI Management, customers, and other IHI departments - Plan, monitor and disseminate project communications in a timely manner - Develop and foster relationships with customers, partners, and faculty - Produce clear and concise meeting minutes, and proactively identify next steps from discussions to move project workstreams forward - Ability to navigate difficult situations, including seeking input, escalation, and problem solving - When appropriate, support the planning and creation of written materials such as newsletters, slides, and other project documents - Project support: - Support project team to design, develop, and drive program workplans to achieve desired results - Work with faculty and other project staff to ensure coaching/teaching materials are edited, uploaded, and shared with appropriate audiences and teams in a timely manner - Manage basic project budgets or support budget management when appropriate - Provide assistance to Project Manager or Director in facilitation of internal and external project meetings (when appropriate) to meet desired outcomes - Work with team members to prioritize and to timely and accurately complete project tasks - Understand and anticipate project needs and work with teams to mitigate potential roadblocks - Act as a "steward of improvement"-use quality improvement tools to continuously improve all processes, and when appropriate support other teams in improvement efforts **Project Specific Details**: This role will support IHI's work in Qatar, specifically: Hamad Medical Corporation (HMC), a government-owned corporation, is the main health care provider for the state of Qatar, delivering at least 80 percent of the country's secondary and tertiary care. Employing approximately 24,000 staff, HMC consists of a network of eleven hospitals, a national ambulance service, and home health care service on which a major proportion of Qatar's population - citizens, expatriate workers and their dependents, and visitors and tourists - rely for medical care, including emergency care. HMC is the first health care provider in the region to have its hospitals reaccredited by the Joint Commission International. IHI is partnering with HMC to support with strategic guidance, capability building quality improvement programs, results orientated initiatives, dissemination and publications and supporting HMC to be a global influencer in high quality healthcare. The goal of this work is to create a sustainable and reusable infrastructure for health and health care improvement within Hamad Medical Corporation, and a network of safer hospitals across Qatar with markedly increased ability to improve. **Position Knowledge, Skills and Abilities**: - Ability to be detail-oriented - Highly organized and skilled at managing numerous details for multiple p