Associate Transaction Services

Job Purpose Summary:
The incumbent will be responsible for timely and accurate processing of outward and inward remittance requests including salary transfers, process clearing and collections activities(inward/outward) and post-dated cheques (PDCs) for the Group's retail, corporate and governmental entities/clientele.

In doing so, the incumbent will adhere to the approved policy/ procedures and related processes in place for processing the same.

Essential Duties & Responsibilities by Dimensions:
**A. Shareholder & Financial**:

- Perform daily balancing of the related suspense/ transit accounts used for processing outward/ inward remittance requests and notifying the Supervisor Remittance of long outstanding transactions that have not yet been cleared for initiation of timely follow-up in this regard, and thereby help avoid any losses to the Group on account of such transactions.
- Implements KPI's and best practices for Senior Associate, Transaction Services role.
- Act within the limits of the powers delegated to the incumbent.

**B. Customer (Internal & External)**:

- Provide adequate and efficient remittance processing, bulk processing services (i.e. clearing/collection, salary transfers, post-dated cheques (PDCs) to internal customers including QNB domestic branches and thereby help them serve external customers including retail/corporate and government customers in a more efficient manner, resulting in increased external customer satisfaction levels.
- To assist customers in all their queries on Bank's product and seek solution to their requests.
- Maintain activities in accordance with Service Level Agreements (SLAs) with internal departments/units to achieve improvements in turn-around time.
- Build and maintain strong/effective relationships with related departments/units to achieve the Group's objectives.
- Provide timely/accurate data to external/internal Auditors, Compliance, Financial Control and Risk when required.

**C. Internal (Processes, Products, Regulatory)**:

- Adhere to the established processes and controls (automated/ manual) to prevent/ detect the transfer of funds to/ from potentially suspect countries, banks, individuals, entities to ensure compliance with applicable anti-money laundering (AML) rules/ regulations.
- Adhere to the existing and approved policies/ procedures pertaining to processing of outward/ inward remittances and applicable QCB regulations in this regard.
- Ensure any suspicious transactions identified are timely informed to and discussed with the Supervisor Corporate/ his superior for resolution and if required, reported to the Head of AML (reporting to Group Compliance).
- Constantly strive to reduce/minimize all kinds of errors while processing requests pertaining to the department.
- Ensure all requests received during the day are completely, accurately and timely processed within the prescribed TAT and that any pending items are identified and promptly attended to on the following day.
- Maintain proper and adequate records/documents with respect to all processes pertaining to the department and to ensure the same is in line with the policy/ procedures and pertinent regulatory requirements.
- Ensure that duly authorized mandates are received from the corporate/ government clients pertaining to salary transfer requests, along with the respective employee-related information, prior to processing such transactions.
- Ensure efficient, complete and accurate transaction processing, operability of related systems and adherence to established/approved procedures.
- With regards to swift transfers, liaise with the help desk function for resolving SWIFT/tested telex related issues.

**D. Learning & Knowledge**:

- Possess knowledge of developments in fund transfer and SWIFT operations, including but not limited to best practices, pertinent legal requirements and system advancements.
- Possess knowledge of developments in bulk processing systems/ operations and collection rules/ regulations
- Ensure high standards of confidentiality to safeguard commercially sensitive information including information pertaining to fund transfers.

Education/Experience Requirements:

- College Diploma
- Bachelor degree University Graduate/preferred with a Major in Marketing, Banking, Finance, Accounting, Economics, Business Administration or Information Technology (related field of study)

Required Special Skills:

- Good oral and written communication skills in English and Arabic.
- Knowledge of the remittance/collection rules/regulations, including pertinent regulatory directives (including AML rules/ regulations) and related best practices.
- Good knowledge of SWIFT related operations, including usage of SWIFT terminals, related codes and operation of tested telex.
- Ability to handle multiple priorities effectively in a deadline-oriented environment.
- Detail oriented with good analytical skills
- Professional attitude and demeanor.
- Effective team player and efficient worke