Partner Operations Associate

**About Careem**
Careem is the everyday Super App for the greater Middle East region, providing a host of daily services that people need to move around, order food, deliver things and transfer money in one unified smartphone app. Careem's mission is to simplify and improve the lives of people and build an awesome organization that inspires. Established in July 2012, Careem provides its services in over 100 cities across 13 countries and has created two million income-generating opportunities in the region. A pioneer of the region's ride-hailing economy, Careem became a wholly-owned subsidiary of Uber Technologies, Inc. in January 2020.

Our team is growing rapidly, and we are looking for talented colleagues to help us in our mission to simplify and improve the lives of people and build a lasting institution that inspires.

**Why join our journey**

When you start your journey at Careem, you'll be empowered to drive impact across a region of 600 million people, supported by our community of colleagues from over 75 nationalities. Whether you're creating codes for our Super App or finding new ways to bring our platform to the people in your city.

Join us as we solve some of the most difficult problems that our region faces at scale while driving stellar experiences for our Customers, Captains (drivers) and Merchants. You will have the chance to work with a diverse set of individuals across many geographies. You will also have the opportunity to learn and grow every day to develop alongside talented and inspiring people from around the world. As a colleague at Careem, you'll be empowered to take ownership of your work, be of service to our Captains, customers and partners as we build the region's Super App, all while shooting for the moon to create impact across the region.

**About the team**

You will be joining the best team Careem food is an on-demand app that offers customers a variety of merchants, we are operating in 5 markets in the middle east, we're in the early stages of launching our product in Qatar and have many interesting, yet fundamental challenges to solve in order to achieve our ambitious growth goals in this challenging market with a strong competitor.

**What you'll do**
- **Enhancing and tracking our KPIs**: Overall performance metrics such as C/R, reliability, and delivery time
- **Collaborating with all stakeholders**: Collaborating with training, commercial, and supply team to deliver the best experience for the customer, captain, and partners and achieving our targets
- **Overall Operations**: To make sure that our operations and services are well delivered by identifying any issues and solve it or report it to the proper team
- **Analysis**: Run simple analysis and reports that help to enhance or improve a specific side of our service.

**What you'll need**
- Minimum of 1 Year of experience in Operations role
- Understanding of operational KPIs
- Understanding stakeholder management
- Intermediate knowledge with (google sheets and Excel)
- Intermediate English language is a must
- Working with international team's experience is a plus
- SQL skill is a plus

**What we'll provide you**

**I**n addition to a competitive long-term total compensation with salary and equity, we have a reward philosophy that expands beyond this.

As a Careem colleague you will be able to:

- Be part of a Remote-First organization
- Work from any country in the world for 60 days a year
- Use Unlimited Vacation days throughout the year
- Access fitness reimbursements for health activities including: gym, health club and training classes.
- Work and learn from great minds
- Create impact in a region with untapped potential
- Explore new opportunities to learn and grow every day