Customer Center Agent

2 weeks ago

Doha, Qatar Vogue Hospitality Full time

**MALAYAM - HINDI - ENGLISH Speaker customer service agent only**

**Duties and Responsibilities of a Customer Service Agent**
- **Respond to Customer Inquiries**:

- Provide accurate, valid, and complete information based on company policies and products.
- **Resolve Complaints and Issues**:

- Listen actively to customer concerns.
- Identify and troubleshoot problems, escalating unresolved issues to the appropriate departments when necessary.
- Follow up to ensure resolution and customer satisfaction.
- **Process Orders and Requests**:

- Assist customers with placing, modifying, or canceling orders.
- Ensure all transactions are recorded correctly in the company system.
- **Maintain Customer Records**:

- Update and manage customer profiles with accurate contact details and interaction history.
- Document all communications and actions taken during customer interactions.
- **Promote Products and Services**:

- Inform customers about new products, promotions, or additional services.
- Upsell or cross-sell when appropriate to meet customer needs and company goals.
- **Collaborate with Other Departments**:

- Work closely with sales, technical support, logistics, and other teams to resolve issues efficiently.
- Share customer feedback to help improve products and services.
- **Follow Company Procedures**:

- Adhere to standard operating procedures, quality standards, and compliance requirements.
- Protect customer privacy and handle sensitive information securely.
- **Meet Performance Metrics**:

- Achieve targets related to response time, resolution time, customer satisfaction, and call handling.
- Participate in regular training to improve knowledge and performance.
- **Handle Returns and Refunds**:

- Assist customers with return processes, refund requests, and warranty claims, in line with company policies.
- **Maintain a Positive Brand Image**:

- Represent the company in a friendly, empathetic, and professional manner at all times.

Pay: From QAR2,500.00 per month

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