Clinical Tracking Coordinator

5 days ago

Doha, Qatar Vistas Global Full time

Monitor

patients activity per agent.

Monitor

the volume of calls to patients and highlight the trend to the administration.

Communicate

tactfully with patients, while maintaining confidentiality at all times.

KPIs

are drafted and implemented by the coordinator (for day to activities, reporting).

Reporting

day to day activities and any trends happening in the clinic. (for eg: high volume of calls, abandoned calls, etc.)

Prepare

the Team Performance monthly activities report and think proactively to find solution for any issues that might arise.

To

get overview of patient access to service below points needs to be considered:

- Monitor the doctors in terms of order status (with order, no order/no discharge, wrong order)
- Monitor the work of the nurses on the same day (checked in - checked out)
- Monitor the reduction of no-show - if 2 consecutive no show we need to exclude that patient (same specialty)
- Monitor the total no. of overbooking:
→ per doctor - defining the reasons (special instruction and take action accordingly)

→ per clerk - allow add on or not allow add on / manual order / booking
- Monitor the clerks performance and educate/train them as required.

Extract

the data for the 1 day before and prepare the FU list / summary report (checking for Dr. order, status for checked in and checked out / walkin patients) and

Extract

the data for 3 days in advance and prepare the calling list (reminding the patient of their appointment, reduce no-show patients, maximize utilization).

Filter

and prepare the patients list who are still checked in the clinic, send the list to the head nurse (of each section if needed) to check them out and follow up on the request.

Filter

and prepare the overbooked appointments list and send it to the head nurse — Highlight any trends or unusual practice.

Check

the free slots for three days in advance, New Slots will be sent to RBMS to fill it and follow up with them one day before to see if it is still available to act upon and book it from

our side. FU slots will be filled by preponing the dated list, from complaints and from calling activities.

Quality

checking for 10% of the agents calling and FU list - document corrective action.

Assist

in monitoring clinic build structure.

Act

as liaison between call centre and RBMS in related to slots, referrals, cancelling and rescheduling patients appointment.

Prepare

reports upon the management's requests.

Monitoring

Waiting List (dated & undated).

Prepare

the Utilization Report.

Help

the agents in case if they have any issues.

Coordinate

with the doctors/clinic if the patient from calling list has a complaint or resuscitating patients to their best inter

**Job Types**: Full-time, Permanent

**Salary**: QAR5,000.00 - QAR5,500.00 per month

Application Question(s):

- Available to join immediately? If not how many days.

**Experience**:

- Medical: 2 years (required)

**Language**:

- Arabic (required)

License/Certification:

- Qatar ID (required)

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