Client Relations Officer

**Job Summary**

The Client Relations Officer is the single point of contact with assigned customers and is responsible to ensure that all services are delivered to the satisfaction of the customer. The role holder is responsible for every element of account administration
- contract renewal, invoice raising, payment follow-up etc. Cross-selling and upselling the services and increasing the revenue generated from the assigned customer falls within the gambit of this roe.

**Reporting Structure**:
This role reports to Head of Sales
- Qatar

**Job Objectives**
- Ensure that services are delivered to the satisfaction of the customer. Facilitate smooth communication and working relationship between the customer and service delivery team so that services are delivered on time and to expected quality levels.
- Administrative management of assigned accounts including invoice generation, payment follow-ups and contract renewal
- Increase revenue and number of services offered to assigned customers.

**Responsibilities**:
**Account Management**
- Own all elements of the company's relationship with assigned customers. Act as single point of contact for the assigned customer at all times.
- Develop and maintain an account planning sheet covering key business and HR stakeholders, current and potential solutions for the account, competitor data, account activity logs and procurement procedures.
- Maintain and update the customer file for each client. This should include copies of contracts, proposals, letters, invoices etc.
- Track all contract renewals and ensure that renewal discussions are triggered at the right time.
- Lead all activities related to contract renewals with support from Head of Sales.
- Facilitate maintenance (reducing churn) of existing customers to ensure renewal of contracts
- Generate and submit monthly or other periodic invoices.
- Follow up on invoices and be responsible for payment collections
- Track any other contractual obligation with a client including renewal of insurance, bonds etc and ensure that renewals are done at the right time.
- Where applicable, generate and maintain employee contracts related to the assigned customer.
- If stationed onsite, visit all customers on a regular basis, to strengthen relations and establish business opportunities
- Understand and report activities and services of key competitors at assigned customers.

**Service Delivery Support**
- Develop and maintain a clear understanding of all services that are delivered to the assigned account.
- Act as a liaison between the client and the service delivery team.
- On an ongoing basis, understand every client requirement (details roles to hire) clearly and communicate those to the service delivery team.
- Understand the delivery teams concerns on client requirements, communicate the same to the client and facilitate a solution.
- Get timely feedback from the client for the service delivery team
- Manage all client escalations and ensure that they are reported internally, solutions proposed and the escalation is resolved with clear communication back to the client.
- Ensure that client expectations in terms of quality and time to deliver the services are always met.
- Understand changes at client side that may impact services delivery or changes in client needs itself and help service delivery team realign priorities

**Upselling and Cross Selling**
- Identify all opportunities to up-sell and cross sell services to assigned customers.
- Provide the right inside information from the client side to the sales manager to develop/propose the right solutions.
- Manage the entire sales cycle (proposals, follow-ups, negotiations and deal closure) for all new leads generated.
- Regularly communicate with key stakeholders on other services offered by People Dynamics.
- Map services offered by the company to potential business problems at the client side and propose the services.

**Job Requirements**

**Educational Qualification**
- Bachelor’s degree in Business Studies or related field

**Previous Work Experience**
- 5 years of total experience with a significant portion of that being in sales and account management roles.
- Experience in selling and managing customers for organizations similar is highly desired.
- GCC experience is highly desired but not mandatory.

**Skills and Abilities**
- Excellent Communication and Interpersonal skills
- Strong Negotiation Skills
- Ability to manage key client side stakeholders
- Relationship building and networking

**Job Types**: Full-time, Permanent

**Salary**: From QAR1.00 per month

Application Question(s):

- Do you have a transferrable visa with NOC or under family sponsorship?
- What is your required notice period?
- What is your salary expectation?

**Education**:

- Bachelor's (required)

**Experience**:

- sales and account management: 5 years (required)
- B2B sales and account management: 2 years (required)

**Language**:

- English (required)

License/Certification:

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