Talent Development Supervisor

**General Information**:

- Country/Region- Qatar-
- Province/City- Doha-
- Hiring Entity- Rosewood Doha-
- Department- Talent and Culture-
- Job Type- Full-time Permanent**Job summary**-
- As a pivotal member of the Talent Development team at Rosewood Doha, the Talent Development Supervisor plays a crucial role in supporting the Assistant Talent Development Manager and the overall objectives set by the Director of Development and Talent Acquisition. This role is dedicated to driving a dynamic training scheme and ensuring the continuous development of our associates, fostering a workforce aligned with the shared goals and direction of Rosewood Hotels and Resorts.-
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Essential Duties and Responsibilities**-
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Talent Development:_Assist in analyzing and prioritizing training needs within the hotel, utilizing resources such as market metrics, hotel quality standards, Mystery Guest feedback reports, SOP Manuals, and Associate Opinion Surveys.
- Support in conducting regular Forbes/Rosewood Brand Standards/LQA spot checks within the hotel's operational departments.
- Maintain accurate and up-to-date records of training activities, attendance, and performance evaluations.
- Generate regular reports on training effectiveness, completion rates, and feedback for management review.
- Support in the development and distribution of the monthly training calendar and assist in planning the yearly training calendar based on training needs analysis. Assist with the Cross-training program.
- Oversee the issuance and management of training certificates for associates who have successfully completed training programs.
- Facilitate clear communication channels regarding training schedules, updates, and changes to all relevant stakeholders.
- Coordinate logistics for training sessions, including room bookings, equipment setup, and materials distribution.
- Explore and integrate technological solutions to enhance training delivery and tracking processes.
- Contribute to ensuring a positive onboarding associate experience that aligns with the hotel and company culture.
- Manage databases related to training, including employee training history and certification status on HRIS system, if applicable.
- Assist in evaluating all trainings, reviewing feedback from associates and managers, and amending contents where appropriate.
- Monitor present and future trends, practices and systems in the training field and make recommendations relating thereto.
- Collaborate with departmental managers to implement targeted training initiatives.
- Ensure each department conducts a The Daily Calling incorporating a 10-minute training session on the departmental standard of the week.
- Development/updating of Talent Development policies and procedures as required, such as contractual information, associate journey book, handbooks, legislation or company policy.
- Maintain complete knowledge of and comply with all departmental policies, service procedures and standards.
- Maintain Talent Development areas, including e-notice boards and office areas on a daily basis.
- Posts on media/communication platforms such as LinkedIn, Rosewood Doha Associates Instagram page and Insider as requested and where needed.- _
Associate Relations_Greet all associates arriving at the office and assist with their needs. Maintain positive relations at all times. Answer the telephone in a positive manner.
- Work closely with co-workers as part of a team; work with mínimal supervision; maintain confidentiality of guest information and pertinent hotel data.
- Assist in the organization of associate’s engagement activities, department campaigns and events. Prepare flyers, posters, and videos for such events.- _
Other Standard Responsibilities_
- Comply and adhere to the Rosewood company policies.
- Take on other tasks in addition of the ones stated, in a reasonable framework.
- Be a “brand ambassador” at all times and ensures brand integrity and clarity are always maintained.
- Model the company’s culture, vision, mission and core values at all times.
- Keep updates of newest trends and innovations in the hospitality industry and within Talent & Culture.
- Generally being alert for opportunities to improve the profitability of the department i.e. through controlling wastage and being responsible for the economy of all utilities and resources.
- Take a proactive approach to administration, coordination of activities and recruitment, anticipating potential opportunities.
- Maintain effective communication within the department and ensure that the Talent & Culture Leaders are kept well informed of any problems/queries that have arisen.
- Attend any department training sessions and/or meetings required.
- Liaise with other departments to ensure good communication and offer support.
- Be fully conversant with the Rosewood Doha’s Associate Journey book and T&C Policies & Procedures.
- Supports the hotel operation in times of demand.

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Confidentiality**-
- Whist working for