Service Design Specialist

**About the role**

As a Service Design Specialist, you will be responsible to develop, review, evaluate, recommend and continuously improve lounge products & services together with the team. You will also provide ideas through innovative thinking, exploring and investigating other airlines lounge services by reviewing current market trends within the industry. In addition, you will also be responsible to provide solutions or suggestions to your manager to ensure that every lounge product & service is above par with competitors.

Other key responsibilities are:

- Provide suggestions and improvement plans to help define and manage lounge products & services for Hub, Global and/or Ancillary Lounges as directed by the Line Manager
- Research industry wide best practices and products by conducting physical and digital competitor analysis (bench marking) of leading airlines, cruise liners and hotels/hospitality providers, their in-house service delivery standards and provide recommendations for continuous improvement
- Work with the Line Manager to ensure that product & services are designed to be class compatible, staff friendly and customer centric according to various access policies and cabin class journeys
- Work with the Line Manager to develop guidelines for product & service processes
- Review, monitor, and provide feedback/suggestions to the Line Manager on current product & service standards
- Work with the Line Manager to compile and produce up to date product & service related content on various themes as directed by the Line Manager
- Create presentations for product and service concepts and present to internal and external teams
- Prepare product & service trials and communicate requirements to all relevant stakeholders
- Prepare surveys, collate feedback from staff and customers, and produce reports on any trial
- Communicate product & service enhancements to the Line Manager and report changes as instructed to relevant stakeholders
- Maintain the Lounge Product & Service Manual, communicating any changes to relevant stakeholders within agreed timelines
- Work with the Line Manager to conduct regular network wide product & service audits to ensure consistent product & service delivery
- Support video/photoshoot, event/activity or any other function requested by the Line Manager
- Work cross-functionally with other teams within the department when advised by the Line Manager

**Be part of an extraordinary story**

Your skills. Your imagination. Your ambition. Here, there are no boundaries to your potential and the impact you can make. You’ll find infinite opportunities to grow and work on the biggest, most rewarding challenges that will build your skills and experience. You have the chance to be a part of our future, and build the life you want while being part of an international community.

Our best is here and still to come. To us, impossible is only a challenge. Join us as we dare to achieve what’s never been done before.

Together, everything is possible.

**About You**

We are looking for a passionate and experienced professional to join the Product Development & Design Team.
- Bachelor’s Degree with minimum 4 years of experience within the luxury hospitality environment and/or product development

Essential
- Computer literacy (Microsoft Office products) - Intermediate level
- Fluent in English - reading, writing, listening and speaking
- Well-developed interpersonal skills
- Ability to foster teamwork among team members
- Results driven, excellent time and project management skills

Preferred
- Highly developed interpersonal skills, excellent oral presentation and written skills
- Strong influencing and communication skills
- Strong analytical and problem-solving skills
- Practical knowledge of project management tools

**About Qatar Airways Group**

Our story started with four aircraft. Today, we deliver excellence across 12 different businesses coming together as one. We’ve grown fast, broken records and set trends that others follow. We don’t slow down by the fear of failure. Instead, we dare to achieve what’s never been done before.

So whether you’re creating a unique experience for our customers or innovating behind the scenes, every person contributes to our proud story. A story of spectacular growth and determination. Now is the time to bring your best ideas and passion to a place where your ambition will know no boundaries, and be part of a truly global community.

**How to Apply