Receptionist - Salon

1 week ago

Doha, Qatar PromoQ Full time

**Essential Duties and Responsibilities**:

- Ensure the reception area is clean, organized, and welcoming.
- Maintain impeccable grooming standards that reflect the salon’s image.
- Uphold communication ethics, particularly when speaking with clients over the phone.
- Provide exceptional customer service, including welcoming guests, handling their departure, retaining client details, and addressing complaints.
- Prepare daily income reports and submit them to the Salon Supervisor.
- Ensure all printing materials (e.g., brochures, menus) are stocked and available.
- Track service times and ensure technicians are adhering to schedules.
- Address guest needs promptly while maintaining a professional and pleasant demeanor.
- Maintain a strong working knowledge of the salon’s computer and booking systems.
- Efficiently handle customer complaints and escalate to the Salon Supervisor when necessary.
- Manage cash sales and ensure accurate transactions.
- Promote, up-sell, and cross-sell salon products and services.
- Clearly explain salon products, services, and treatments to clients, and help them identify their individual needs.
- Follow up with clients to confirm appointments and ensure satisfaction.
- Perform other administrative tasks as required.

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