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Customer Service Manager

2 weeks ago

Doha, Qatar Vistas Global Full time

**We are looking to hire a qualified Customer Service Manager to join our dynamic team.**
- Overseeing daily operations of handling customer enquiries, calls, visits, request, and complaints
- Overseeing the drafting and distribution of written and verbal correspondence regarding customer enquiries and complaints
- Promoting and sharing customer service policies to the wider customer service team and ensuring that they always comply
- Partnering with IT to develop and maintaining a sophisticated database of existing and prospective customers
- Periodically measuring customer satisfaction and recommend solutions
- Overseeing customer call Centre operations to ensure uninterrupted high standards of customer service delivery within budget.
- Providing input for setting up cross-functional SLAs and ensuring the compliance of the Customer Service department

**Experience**:

- Customer Service Manager: 8 years (required)