Technical Support Engineer for QAtar

2 weeks ago


Doha, Qatar Cartafella Analytics Full time

We are looking for Technical Support Engineer for Qatar location.

3.3.2 Scope of Work

Service provider to extend Customer () Technical support team by three (3) skilled technical engineers to

handle the daily tasks.

Scope:
1. Layer 1 and layer 2 support for users and endpoints

2. Setup and maintain any required software on users’ computers or any peripherals.

3. Solving and troubleshooting Network issues.

4. Record any incident or service requests on Customer () ServiceDesk system.

5. Supporting our users to secure and save their data.

6. List and record Customer () Endpoints such as computers, IP Phones, Laptops and printers on asset

management system.

7. Ensure that endpoints have the latest updates and security software installed on it.

8. Setup and troubleshoot IOT devices on Customer () Fleet.

9. Create and report incidents related to security or any abnormal user/s or computer/s behaviour.

11. Create and maintain Knowledgebase, (Technical guides, instructions, configuration steps).

12. Ensure that all security measurements applied on all endpoints

3.3.3 Experience and skills

Good skills in troubleshooting and discover the root cause.

Experience in different Operating systems for Mobile, computers, and terminals

Ability to set up and install any kind of software.

Has a solid knowledge of endpoint security and how to act against any cyber security attack.

Experience on IOT Devices and CCTV.

3.3.4 Certificates

Microsoft MCP, CompTIA A+, CompTIA N+, Azure Foundation, M365 administration or equivalent

Pay: QAR5,000.00 - QAR6,500.00 per month

**Experience**:

- on IOT Devices: 2 years (preferred)
- CCTV: 2 years (preferred)
- endpoint security: 2 years (preferred)

License/Certification:

- CompTIA (preferred)



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