Csm Onsite Support- Senior Consultant

2 weeks ago


Doha, Qatar PROZ TECHNOLOGIES Full time

**Location**: Doha, Qatar

**Job Type**: Full-time / Onsite
**Experience**: Minimum 8 Years

**Job Summary**:
We are looking for a highly experienced **Senior Consultant - CSM Onsite Support** to join our Service Delivery & Assurance team. This individual will be responsible for resolving critical customer incidents, maintaining SLAs, and ensuring high-level technical support for CSM-related components. The role involves working closely with internal departments and third-party vendors to improve service delivery and customer satisfaction.

**Key Responsibilities**:

- Resolve high-priority and complex technical incidents within defined SLAs
- Provide L3/TAC level support and final-fix resolutions
- Recommend system upgrades and improvements
- Maintain documentation and contribute to knowledge database
- Support implementation projects as a technical SME
- Coordinate with vendors and internal teams
- Ensure continuous service improvement and customer satisfaction

**Required Skills and Experience**:

- **8+ years** of experience in Level 3/TAC support
- Expertise in tools like OBM, NNMi, APM, SiteScope, SolarWinds, Zabbix
- Strong scripting skills in **PowerShell, Python, Perl, Shell, VB**:

- Database experience**:MS SQL, Oracle, Postgres, Sybase IQ, Vertica**:

- Networking knowledge and hands-on with analyzers and traffic tools
- Strong communication and stakeholder management skills
- ITIL awareness is a plus
- Bachelor’s degree in Engineering (BE/B.Tech or equivalent)

**Soft Skills**:

- Strong interpersonal and communication skills
- Customer-oriented and solution-focused
- Ability to work under pressure
- Team player with leadership potential

**Job Types**: Full-time, Permanent

Pay: Up to QAR18,000.00 per month



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