Front Office Receptionist Arabic Speaker

5 days ago

Doha, Qatar Ozone Tinting & Protection Center Full time

**Receptionist job opening in Qatar**

**Arabic Speaker**

for a leading Automotive car care business

Location: Doha Qatar

**JOB DESCRIPTION**:

- Ensure Outstanding customer care at all times.
- Maintains a friendly, cheerful and courteous demeanor at all times
- Courteously and accurately answers inquiries from potential customers
- Responds to telephone and in-person inquiries regarding services provided and price list and customers cars status and progress.
- Uses suggestive welcoming and selling techniques to help the sales and the advisors to increase sales and revenue and customers satisfaction
- Supervise daily reception process ensuring all team members adhere to standard operating procedures.
- Direct the work of the reception, resolve issues/problems and make sure to ensure a quality operation.
- Resolve customer issues, complaints, problems in a quick, efficient manner to maintain a high level of customer satisfaction and quality service.
- Adhere to company policies and procedures.
- Direct the customers to the right advisor after checking and understanding the customer preferences and special requests.
- Build strong relationships and liaise with all other department's especially workshop, sales and administration
- Operates the DMS system including, assisting incoming & outgoing calls, follow up and car checking operations
- Cross Check all billing and warranty instructions are correctly updated
- Controls cash / card transactions at the front desk and maintains complete responsibility for all invoices and warranties given to the customers.
- Supervise the operations of the reception to ensure an optimal level of service and hospitality is provided to the guests.
- Performs other duties as assigned, requested or deemed necessary by management.
- Ensure reception log book and company DMS and internal sheets are always updated and actioned upon.
- Arabic and English (speaking and writing) is a must.
- Bachelor degree (Business, Marketing, Hotel management, ticketing ).

نوع الوظيفة: دوام كامل

القدرة على التنقل/الانتقال:

- Doha: التنقل بشكل موثوق أو التخطيط للانتقال قبل البدء في العمل (مطلوب)

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