Lead Cargo Claims Officer

2 weeks ago

Doha, Qatar Qatar Airways Full time

The air cargo industry is entering an accelerated phase of change and transformation. From digitalizing the end-to-end value chain, to fortifying a true e-commerce experience, to the launch of digital freight marketplaces, and much more. As the world’s largest global air cargo carrier, Qatar Airways Cargo is leading this change.

To support our vision, we are looking for talents - the bold, the imaginative and the change-maker. All of who will support Qatar Airways Cargo’s position as a true leader in the air freight industry. If you want to make an impact, to grow your experience and to challenge your comfort zone, then join us at Qatar Airways Cargo and be part of our passionate team.

As the business expands, we are pleased to announce an incredibly exciting opportunity to be part of Qatar Airways Cargo’s Global Sales Team in Doha as a Lead Cargo Claims Officer**.**

Join the QR Cargo family and leave a mark as part of the Cargo Global Sales team.

**Some of the tasks include**:

- Oversee all formal cargo claims and complaints raised on consignment related non-conformances by customers are thoroughly investigated and processed within the set timeframe as per department KPIs.
- Responsible for management of database and maintaining reports / dashboards on cargo claims and consignment related non-conformances for analytical and business support purposes.
- Identify the service failures through investigations of claims / non-conformances and ensure it is highlighted to the respective Regional Cargo Management and Cargo Quality & Compliance team for necessary escalation.
- Analyze trends in claims and shipment related non-conformance and implement appropriate measures to prevent future occurrences through collaboration with Cargo NHPs and QR’s internal departments involved.
- Review and endorse approval / rejection of claim to the line manager and follow-up with Finance office on outstanding payments to customers and recovery of claims settlements from third parties that are responsible for the claim.
- Ensure timely processing of claim and prompt escalation to management of ground handling partners at outstations on delays in providing necessary information relating to cargo claims.
- Lead internal processes developments and system enhancement projects to elevate customer satisfaction

**Be part of an extraordinary story**

Your skills. Your imagination. Your ambition. Here, there are no boundaries to your potential and the impact you can make. You’ll find infinite opportunities to grow and work on the biggest, most rewarding challenges that will build your skills and experience. You have the chance to be a part of our future, and build the life you want while being part of an international community. Our best is here and still to come. To us, impossible is only a challenge. Join us as we dare to achieve what’s never been done before.

Together, everything is possible

Qualifications

**About you**
- Bachelor’s degree with minimum of 4 years of experience in airline/cargo operations and cargo claims handling.
- Good knowledge of air cargo convention and IATA rules and regulations applied on air carriage.
- Proficiency in CROAMIS and MS Office
- Strong project management skills
- Ability to foster a culture of data
- driven decision making
- Strong command of the English language
- Team oriented and able to work in a fast-paced environment

**How to apply

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