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Hospitality Officer
2 weeks ago
We seek a talented and experienced hospitality manager to join our team at Company.
If you are a detail-oriented professional with a knack for creating a welcoming and hospitable environment, we invite you to apply. We provide competitive compensation packages, comprehensive health & travel benefits and a positive work culture with opportunities for growth and development.
Objectives of this role
Overseeing day-to-day operations of our hospitality establishment and ensuring the highest level of guest satisfaction and service standards.
Managing and supervising staff, including recruitment, training and performance evaluation.
Coordinating with various departments, such as the front desk, housekeeping and food and beverage, to ensure seamless operations.
Developing and implementing policies, procedures and standards to enhance guest satisfaction, streamline operations and maintain compliance with industry regulations.
Monitoring financial performance, managing budgets and identifying strategies to maximise revenue and profitability.
Maintaining relationships with vendors, suppliers and partners to ensure quality products and services.
Handling guest feedback and resolving complaints or issues promptly and satisfactorily.
Your tasks
Supervise and manage all aspects of the hospitality department, including front desk operations, reservations, guest services and housekeeping.
Ensure a high level of customer service by leading and motivating the hospitality team, setting performance expectations and providing ongoing training and development.
Oversee guest relations, addressing inquiries, concerns and complaints in a timely and professional manner, aiming to exceed guest expectations.
Coordinate reservations and optimise occupancy rates, maximising revenue and maintaining accurate booking records.
Monitor guest feedback and satisfaction metrics, implementing improvement initiatives based on feedback and trends.
Conduct regular inspections to ensure cleanliness, functionality and maintenance of guest rooms and common areas.
Manage vendor relationships, negotiate contracts and ensure quality and cost-effective service delivery.
Stay updated on industry trends, best practices and emerging technologies in the hospitality field, continuously seeking opportunities to enhance guest experiences.
Required skills and qualifications
Bachelor’s degree in hospitality management, hotel administration or a related field.
5+ years of experience in hospitality management, particularly in upscale hotels, resorts or similar establishments.
Knowledge of hospitality industry trends, best practices and regulations in India.
A customer-centric mindset with a commitment to delivering outstanding customer service and a passion for creating memorable guest experiences.
Strong leadership and organisational skills to manage a diverse team and ensure smooth operations.
Excellent communication and interpersonal skills, with the ability to build rapport and maintain positive relationships with guests, staff and vendors.
Ability to multitask, prioritise and work under pressure in a fast-paced environment.
Multilingual with fluency in, Arbic, English
Preferred skills and qualifications
Relevant professional certifications in hospitality management or related areas.
Experience in managing luxury hotels or resorts.
Familiarity with revenue management strategies, financial analysis and cost control.
Strong problem-solving abilities and decision-making skills.
Understanding of sustainability practices in the hospitality industry
