Digital HR Manager

**About the role**

Our rapidly growing HR Services team is hiring a Digital HR Manager whose primary responsibilities will be to manage a portfolio of systems, and on-going service and/or projects, by establishing delivery, scheduling, resource dependencies, and risk management across the service by ensuring compliance of internal systems with internal / external policies / regulatory requirements.

Other operational duties are listed below:
Strategic
- Providing a link between HR Services and other department stakeholders in order to deliver a seamless experience for system related services and initiatives.
- Leveraging digital innovations to support the overall business objectives.
- Partnering up and consulting with department SME’s to develop and drive customer focused end-to-end solutions for HR processes.
- Working with process SMEs and department managers to foster a digital culture.
- Proactive analysis of service delivery and creating strategies for service delivery optimization across HR services.
- Developing framework for system procedures, access & system controls documentation, knowledge base management
- Overseeing HR Services implementations to reduce administrative processes and drive efficiency through innovation.

Operational
- Leading the system service delivery team, continuous assessment of service delivery and turnaround time for system related requests, and ensuring efficient execution of team processes.
- Develop framework through which regular review of system configurations, system set-ups and access controls are monitored, governed and recorded
- Act as the initial point of contact and escalation for all system-related matters.
- Implementation of service management tools for all system related requests along with turnaround time (system bugs, enhancements, new projects, support, reports).
- Developing SLA framework for the management of system service requests and establishing agreement with internal stakeholders.
- Design, delivery and implementation of the business continuity & contingency plans for critical systems and the associated HR processes.
- Developing team culture & mindset of utilizing online platforms to record service request and deliver customer-focused solutions.

Stakeholder Management
- Contribute to the design thinking of future landscape and associated HR processes as per direction from Executive management.

Management & Leadership
- Establishing the department or team objectives and priorities to align with and support business objectives.
- Overseeing and supervising employees. Directing daily activities, recruiting, training, development and discipline to ensure a high standard of service delivery.

Data Protection
- Making sure that in performance of the role, all uses, disclosures and requests of any information (in any form) are done in accordance with data protection principles adopted by the QR Group and are limited to what is reasonably required to accomplish the intended business purposes of the use, disclosure or request.
- Consulting the Group’s Data Protection Officer in matters related to data protection and privacy as appropriate.

**Be part of an extraordinary story**

Your skills. Your imagination. Your ambition. Here, there are no boundaries to your potential and the impact you can make. You’ll find infinite opportunities to grow and work on the biggest, most rewarding challenges that will build your skills and experience. You have the chance to be a part of our future, and build the life you want while being part of an international community.

Our best is here and still to come. To us, impossible is only a challenge. Join us as we dare to achieve what’s never been done before.

Together, everything is possible.

**Qualifications**:
**About You**
- High School / Vocational Qualification with Minimum 12 years of job-related experience OR Bachelor’s Degree or Equivalent with Minimum 10 years of job-related experience,
- Experience in implementing service delivery tools for large customer base, as well as experience in setting SLAs for service management.
- Expertise in managing and leading complex, multifunctional, multicultural teams.
- Project Management and Executive Management experience.
- Proven ability to develop, maintain relationship with all levels of company management.
- Proven ability to establish quantifiable goals, as well as manage resources in order to successfully attain business line objectives.
- Ability to influence Executive leaders in the areas of automation and digital innovation.
- Consultation skills with the ability to communicate and offer advice at all levels.
- Managerial skills - Ability to delegate work, set clear direction and manage workflow. Strong mentoring and coaching skills.

Preferred
- Experience of driving digital innovation on platforms: Oracle, SAP, CRM, PowerBi.
- Experience in implementing service delivery tools for Human Resources.
- Arabic or other language proficiencies.

**About Q