Manager Asset Management Administration

Business Unit: QNB - Qatar

Division: Operations

Department: Operations

Country: Qatar

Closing Date: 28-Feb-2025

About QNB
Established in 1964 as the country’s first Qatari-owned commercial bank, QNB Group has steadily grown to become the largest bank in the Middle East and Africa (MEA) region.

QNB Group’s presence through its subsidiaries and associate companies extends to more than 31 countries across three continents providing a comprehensive range of advanced products and services. The total number of employees is more than 28,000 serving up to 20 million customers operating through 1,000 locations, with an ATM network of 4,300 machines.

QNB has maintained its position as one of the highest rated regional banks from leading credit rating agencies including Standard & Poor’s (A), Moody’s (Aa3) and Fitch (A+). The Bank has also been the recipient of many awards from leading international specialised financial publications.

Based on the Group’s consistent strong financial performance and its expanding international presence, QNB currently ranks as the most valuable bank brand in the Middle East and Africa, according to Brand Finance Magazine.

QNB Group has an active community support program and sponsors various social, educational and sporting events.

Job Purpose Summary:
The incumbent will supervise the provision of asset management accounting/custodian services. The incumbent is charged with maintenance of adequate records pertaining to Asset Management activities such as portfolio and fund management.

Essential Duties & Responsibilities by Dimensions:
**A. Shareholder & Financial**:

- Develop business budgets, control operating costs and contribute to QNB sales income by providing custodianship

services.
- Ensure the information disclosed to the stakeholders is complete, accurate and timely.
- Implements KPI’s and best practices for Manager Asset Management Operations role.
- Promote cost consciousness and efficiency and enhance productivity, to minimise cost, avoid waste, and optimise

benefits for the bank.

Act within the limits of the powers delegated to the incumbent.

**B. Customer (Internal & External)**:

- Ensure the efficient operations of asset management accounting and custodianship services.
- Handle/resolve queries/problems of fund managers, brokers, security markets and bank’s internal departments to

the highest quality, speed and efficiency.
- To assist customers in all their queries on Bank’s product and seek solution to their requests.
- Maintain activities in accordance with Service Level Agreements (SLAs) with internal departments/units to achieve

improvements in turn-around time.
- Build and maintain strong/effective relationships with related departments/units to achieve the Group’s objectives.
- Provide timely/accurate data to external/internal Auditors, Compliance, Financial Control and Risk when required.

**C. Internal (Processes, Products, Regulatory)**:

- Documentation
- Ensure asset management documents (e.g. licenses, prospectus, articles of association, reports, records, etc.) are

correctly processed, are up to date and updated on the system accordingly.
- Transfer Agency
- Ensure capital stock activity (subscriptions and redemptions) are timely and accurately booked/settled on the

respective accounts, certificate issuance and accuracy of the investor registry is properly maintained as per the

delegated authority and QNB’s designated asset management role.
- Fund Administration / Accounting
- Review periodically the accounts activity, system setups, reconciliations to ensure their accuracy, following up with

staff whenever needed
- Ensure NAV is accurately and timely calculated
- Management
- On-board new staff in the bank and team (if applicable)
- Ensure that the staff members follow asset management work flows and procedures in order to ensure high level

of productivity, greater efficiency and smoother operations.
- Audit / Reporting / Reconciliation
- Ensure account reports / financial statements, audit reports are printed and dispatched on-time to the relevant

internal and external stakeholders.
- Query Management
- Ensure inbound queries are answered within 24h from receipt
- Communication
- Escalate all urgent matters requiring attention to supervisor
- Assist/Train more junior staff in the completion of their tasks
- Promote an healthy and open team spirit

**D. Learning & Knowledge**:

- Maintain knowledge of developments in the asset management arena.
- Identify any areas for professional development of self and all direct reports, and act to enhance professional development of self and others.

Education & Experience Requirements:

- Bachelor’s degree preferably with a Major in Marketing, Banking, Finance, Accounting, Economics, Business Administration or Information Technology (related field of study),
- At least 6 years of relevant experience, preferably within a highly rated international bank.

Note: you will be re