Front Office Manager
2 weeks ago
**Job Title**: Front Office Manager
**Location**: Doha, Qatar
**Company**: Moonlight Hospitality and Hotel Operation Management
**Employment Type**: Full-Time
**About the Role**
**Key Responsibilities**
- Supervise and oversee all front office functions including reception, guest relations, reservations, and concierge services.
- Ensure smooth daily operations, effective room allocation, and accurate guest billing.
- Lead and motivate the front office team to deliver outstanding guest service at all times.
- Handle guest complaints and requests promptly, professionally, and efficiently.
- Coordinate with other hotel departments (Housekeeping, Maintenance, F&B) to ensure seamless guest experiences.
- Develop and implement front office procedures and service standards.
- Monitor staff performance, conduct training, and ensure adherence to company policies.
- Prepare daily reports, occupancy forecasts, and performance summaries for management review.
- Support revenue management and upselling initiatives to maximize occupancy and profitability.
- Maintain compliance with hotel brand standards and local regulations.
**Qualifications**
- Bachelor’s degree in Hospitality Management or a related field.
- Minimum **3 years of front office experience**, with at least **1 year in a supervisory or managerial role**.
- Strong knowledge of hotel front office operations, online booking platforms policies, PMS systems (Opera or equivalent), and reservation processes.
- Excellent communication, leadership, and problem-solving skills.
- High attention to detail and a passion for guest satisfaction.
- Ability to manage a team in a fast-paced environment with professionalism and composure.
- Fluency in English; knowledge of Arabic or other languages is an advantage.
**What We Offer**
- Competitive salary and benefits package
- Accommodation and meals (if applicable)
- Health insurance and paid annual leave
- Professional development and career advancement opportunities
**Job Types**: Full-time, Permanent
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